Patient Pathway Coordinator

As a patient pathway coordinator you will be responsible for providing a comprehensive, efficient and effective administrative support to the ACHD Intervention Team as well as monitoring and managing RTT pathways and supporting with caseload listing meetings and MDTs., The post holder will support the provision of the highest quality patient care through dedicated administrative support and continuous
improvement.
Based in a administrative team, the post holder will be the point of contact for all administrative issues relating to patients' pathway
of care, tracking, and supporting them from referral to treatment and/or discharge.
To monitor Patient Tracking Lists (PTL) in order to support delivery of Referral to Treatment (RTT), and other National and Local standards.
To effectively manage the Outpatient and Inpatient Waiting Lists.
To effectively validate and action data quality reports relating to patient appointments and pathways.
To escalate the requirement for additional Outpatient and
Inpatient sessions where necessary to the Operational Support Manager ensure National and Local targets are met.
To support with caseload listing meetings.
To support with MDT meetings.
To manage and maintain systems and databases.
Maintaining oversite of the outpatient clinics, understanding wait times and capacity and cancelling clinics when required.
To provide cross cover within the wider ACHD admin team.
To coordinate the audio-typing of clinical and non-clinical correspondence.
To undertake and other duties which is deemed appropriate to the band., The post holder will support the provision of the highest quality patient care through dedicated administrative support and continuous improvement.
Based in a sub-specialty administrative team, the post holder will be the point of contact for all administrative issues relating to patients' pathway of care, tracking, and supporting them from referral to treatment and/or discharge.
To monitor Patient Tracking Lists (PTL) in order to support delivery of Referral to Treatment (RTT), and other National and Local standards. To effectively manage the Outpatient and Inpatient Waiting Lists for Divisional teams. To escalate the requirement for additional Outpatient and Inpatient sessions where necessary to the Operational Support Manager ensure National and Local targets are met.
To coordinate the audio-typing of clinical and non-clinical correspondence within the sub-specialty.
To undertake and other duties which is deemed appropriate to the band when required.
PRINCIPAL ACCOUNTABILITIES
· Management and administration of consultants/sub-specialty PTL in line with National and Local standards.
· Coordination of the Consultant and Registrar activities in the sub-specialty ensuring consultants timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised.
· Planning and scheduling of procedures for theatre / Cath Lab lists, according to patients' clinical priority and length of wait.
· Acting as first point of contact for the consultant and their practice.
· Maintaining consultant diary, including clinical commitments, meetings, courses, etc.
· Minute taking where required.
· To work closely with the central booking team and diagnostics teams for outpatients and diagnostics to reduce delays in patient pathways.
· Provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times.
ORGANISATIONAL
Patient experience
+ To use initiative to ensure delays and breaches of the pathway are avoided. This will include challenging the progress of patients journeys with relevant members of staff, e.g. clinical teams, central booking team and diagnostics departments.
+ Close monitoring of patient pathways, ensuring patients are managed in accordance with National RTT targets.
+ Coordinating tests and investigations requested by the Consultant and junior medical staff and ensure they are reviewed in a timely manner and in accordance with communicated key performance indicators (KPI).
+ Escalating capacity issues and/or potential breaches to Operational Support Manager
+ Coordinate and disseminate audio-typing of clinical and non-clinical correspondence within the sub-specialty in line with the Trusts KPIs.
+ Ensuring patient access policy is adhered to.
+ Ensure all documentation is accurate and uploaded to the Trusts systems (EPR) in a timely manner.
+ When necessary, in conjunction with Scanning Bureau ensure all patients' records are available to clinical staff in adherence with the Trusts policy.
+ To coordinate translation services for foreign language &/or sign language as required.
+ Maintaining the confidentiality of patient information at all times
Team Working
+ Coordinating cancellation of clinics, theatres, Cath Lab and pacing theatre sessions in times of consultant leave in line with the Trusts 6 week notice period. Ensuring the clinical cancellation standard operating procedure is adhered to.
+ Managing workload priorities within the sub-specialty and coordinating the work of the support staff as appropriate.
+ Provide support and assist in the training and mentoring of other members of staff.
+ Coordinating cover of duties between colleagues across the sub-specialty during periods of holiday and / or sickness.
+ Adhering to and displaying the Trusts values and behaviours at all times.
Communication
+ Liaise with multidisciplinary teams to ensure all relevant arrangements are in place ahead of patient admissions.
+ Communicating with patients and patient relatives over the telephone, responding to their queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and resolving patient enquiries, escalating as appropriate.
+ Where appropriate, ensure communication with patients and patient relatives is documented on Trusts system (EPR).
+ Providing information to the management team when requested and use initiative to escalate any issues as appropriate.
+ Communicating with other Hospitals and external agencies.
+ Setting up and maintaining e-mail groups, will be expected to use Intranet and Internet.
+ Providing information to staff in other departments.
+ Participate in creating an environment conductive to the acquisition of the further knowledge and skills.
+ Maintain good relationships, communicating with all disciplines within the Trust.
+ Actively participate in departmental and other groups.
Policy & Service Development
· Being aware of and adhering to administrative standard operating procedures and protocols relevant to the post.
· Observing the provisions of and adhering to all Trust policies and procedures
· Required to comment on, implement and adhere to secretarial / administrative procedures and protocols.
DATA MANAGEMENT
+ Administration of waiting lists for elective procedures, organising pre-op appointments and admissions.
+ Using Waiting List functionality on PAS.
+ Planning and scheduling theatre/cath lab lists, according to patients' clinical priority and length of wait.
+ Recording all information as required on PAS including amendments.
GENERAL STATEMENTS
+ Attending team meetings where required
+ Maintaining confidentiality and abide by the Data Protection Act.
+ Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers
+ Ensuring completion of timely PDR/Appraisal process including the competency framework with designated line manager
+ Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times
+ Undertaking any other duties which are deemed appropriate to the band
The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the postholder., + To contribute to and agree a continuing Personal Development Plan.
+ To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management.
+ To attend on-going refresher training within their job role as legislation changes and upgrades to the PAS, EDMS or other local systems are introduced.
+ Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required.
+ Participate in departmental meetings and awareness sessions as and when required.
+ Employees are expected to develop their IT skills necessary to support the tasks included in their post. They will, therefore be required to undertake any necessary training to support this.
WORKING RELATIONSHIPS:
Administration teams, Operational Managers, Nursing teams, Consultants and other clinicians, Information Staff, Finance Department, Human Resources, peers within other NHS Trusts
CONFIDENTIALITY
All employees must adhere to policies and procedures relating to Information Governance, Confidentiality and Information Security.
RISK MANAGEMENT
The Trust is committed to approaching the control of risks in a strategic and organised manner.
The post holder must be aware of their individual responsibilities as detailed in the Trusts Risk Management, Health & Safety and Incident policies, and those under the Health and Safety at Work Act. This includes the reporting of any untoward incident, accident, potential or actual hazard identified.
SAFEGUARDING
All staff are required to be familiar with the arrangements for safeguarding children, young people and vulnerable adults and support the organisation in promoting the welfare of children, young people and vulnerable adults.
Staff working directly with children, young people and vulnerable adults will have a responsibility to ensure safeguarding and promoting their welfare forms an integral part of their duties.
Staff who come into contact with children, vulnerable adults, parents and carers in the course of their work and/or have access to records will have responsibilities to safeguard and promote the welfare of children, young people and vulnerable adults.
Staff who come into contact in the course of their duties, with parents, carers or other significant adults or children, young people and vulnerable adults should always be mindful of safeguarding and promotion of the welfare of these individuals.
HEALTH AND WELLBEING
The Trust is a Health Promoting Hospital. The Trust expects that when you are presented with opportunities to improve the lifestyle of our patients you seek help from appropriately trained clinical staff to ensure patients are supported and assisted in making the necessary lifestyle changes. This is in accordance with best practice as described in the DoH white paper "Choosing Health - Making Healthy Choices Easier".
EQUAL OPPORTUNITIES
The Liverpool Heart & Chest Hospital NHS Foundation Trust is committed to achieving equal opportunities. All employees are expected to observe this policy in relation to the public and fellow employees.
All staff are expected to adhere to, and act in accordance with, the values & behaviours of the Trust.
We reserve the right to close this vacancy early. Therefore, interested applicants are advised to apply as early as possible.
Please review the job description and person specification carefully before applying to ensure that you meet the essential requirements for the post.
All applicants will be contacted and informed by email whether they were successfully shortlisted for interview.
As part of you pre-employment checks we will be required to obtain satisfactory references. We require at least one written reference from your current or most recent employer. We are only able to accept references from a professional work email address.
From April 2017 the Government plans to extend the requirement to provide a criminal record certificate to Tier 2 visa applicants coming to work in Education, Health and Social Care sectors and to their adult dependants.
If you are a Tier 2 visa applicant and you are coming to work in an occupation defined by the relevant Standard Occupational Classification (SOC) code, you will be required to provide a criminal record certificate from any country you have lived in for 12 months or more in the last 10 years, this is also applicable for your adult dependants.
Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. The Care Certificate aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care. We expect all new starters in clinical, patient facing posts (bands 1-4) to complete all 15 standards of the Care Certificate, within their first 6 months with the Trust.
Flexible Working applications will be considered in line the Trusts flexible working policies.
The Trust is a no-smoking site.
We reserve the right to close adverts earlier than the closing date should we receive sufficient applications and so urge you to submit your application as soon as possible.
Please note UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are also not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine whether you would be eligible for sponsorship if you were to gain a conditional offer for this role.

An exciting new opportunity has arisen for an organised, enthusiastic and motivated individual to join the ACHD patient pathway co-ordinators at Liverpool Heart and Chest Hospital., The post holder will have NHS experience as well as knowledge and / or experience of patient flow, as well as an understanding of RTT and MDT processes, with the ability to provide the highest quality patient care through dedicated administrative support and continuous improvement and the ability to work independently as well as collaboratively with the clinical team.

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.
As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.
Our vision is underpinned by five strategic goals:
+ Quality: to deliver the highest quality, safest and best experience for patients and their families by providing reliable care
+ Service and Innovation: to develop our service portfolio for patients by developing innovative models of care
+ Value: to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
+ Workforce: to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
+ Stakeholders: to develop productive relationships with key stakeholders in order to enhance our profile and reputation.
Our Mission
"Excellent, Compassionate and Safe care for every patient, every day", As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq