Patient Pathway Manager

This is a great opportunity to be the focus for the secretarial, administrative and clerical services supporting patient activity in the department. To monitor patient pathways in accordance with Government Access Targets and the Trust's Patient Access Policy. To provide support in the operational activity across the specialty for RTT. To be responsible for the organisation and co-ordination of a number of administrative staff within the department, ensuring quality standards are maintained.,

• Ensuring an appropriate level of secretarial support is maintained at all times by coordinating and monitoring requests for leave etc. Keeping an accurate record of sick and annual leave taken by administrative staff within the department


• Carrying out the day to day supervision of secretarial team across the specialty


• Undertaking staff appraisal to identify development and training needs. Liaising with the Assistant Specialty Manager for advice and provision of appropriate training and development opportunities


• Taking part in recruitment, selection and induction of administrative staf


• Identifying and dealing with performance management issues, i.e. conduct, performance, sickness / ill health etc. in line with Trust procedures


• Taking responsibility for the maintenance of equipment and the ordering and controlling of stationery used by the administrative staff across the department, liaising with appropriate companies/ departments for repair / replacement.


• Providing support and ensuring staff receive appropriate training.


• Providing a complete medical secretarial service including word processing, filing, audio typing, photocopying and the composition of letters. To provide a fast and accurate copy and audio typing service to the department, producing clinic letters and other documents
  
  At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centered care we pride ourselves on.


We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!