Patient Pathway Manager

The post holder will provide administrative and clerical support to the Regional Ophthalmology service within the Scheduled Care Division. The post holder is a key member of the team, working closely with the wider South East Wales Regional Ophthalmology service on the business management of the service.

To provide management support to the management team and its clinicians to deliver outstanding service delivery and organisational performance. This includes working with others, to develop practical service planning delivery that supports improvements in patient experience and care and reduce the overall current waiting times for this service. The main focus of this role will to be to provide support to ensure access targets are met within the Regional Ophthalmology Service and that inpatient and outpatient capacity is well utilised., ? To co-ordinate the booking of patients from across the Regional Ophthalmology service into outpatient and inpatient appointments.? Undertake effective communication with relevant staff on a pan South East Wales basis to achieve all targets? Instigate effective communication with other staff groups, both internal and external to the Directorate Regional service, to ensure effectivewaiting list management.? Actively review individual Health Board waiting lists on a Pan South East Wales basis to ensure the most efficient and timely treatment ofpatients is achieved. This would require ensuring clinical participation and subsequent ownership of this process.o To collect, collate and circulate, as appropriate, specific information required by the Manager, including activity and performance analysis,study, annual and sickness leave.o Under the direction of the Regional Team Leader, record and monitor patient complaints, undertaking routine collection of statements anddrafting initial
responses as required.? As part of a team, support the overarching service delivery for the Regional Ophthalmology service, maintaining and delivering robustprocesses for the Regional Ophthalmology service.? Liaise with other teams within the Regional Ophthalmology service, CTM, AB and CAV ophthalmology services to include outpatient andsurgical teams.? Demonstrate commitment to equality, diversity and wellbeing.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.