Patient Pathway Support Administrator - Women's Services

Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk, This post will be working within the Obstetrics & Gynaecology Service based at Calderdale Royal Hospital for the Women's Directorate. The Obstetrics & Gynaecology services at CHFT is a busy service providing diagnostic, therapeutic and screening appointments. The team are responsible for the management of patients awaiting outpatient appointments, booking, cancelling, and rescheduling appointments in line with service need, providing clear communication to patients.
The post holder will be required to work across the department where required and will also be responsible for a range of general admin duties including typing of clinic and result letters.
The role is to act as a link between the Medical Secretaries ensuring all communication is passed on accurately whilst upholding confidentiality., + Booking appointments - face to face, telephone, virtual.
+ Triaging patients to determine appointment selection.
+ Answering and making calls: taking and solving queries
+ Managing the appointments waiting lists
+ Managing incoming mail, emails
+ Documenting clearly and accurately in patient medical records
+ Working closely with other departments internal and externally, To act as a link between the Medical Secretaries ensuring all communication is passed on accurately whilst upholding confidentiality
+ Handling and receiving phone calls from patients and being able to assist them with a variety of enquiries including booking, rescheduling and cancelling appointments.
+ Booking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are booked in priority order.
+ To answer patient calls and queries in a courteous and timely manner within a busy office environment.
+ To be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet the 18-week referral to treatment pathways.
+ Dealing with telephone, written, verbal and electronic enquires from external and internal sources.
+ To proactively ensure that all information held on electronic systems is correct and up to date.
+ To be responsible for contacting patients by telephone to remind them of pending appointments, changes and cancellations where possible re-negotiating appointments resulting from a hospital/patient-initiated cancellations.
+ To be able to prioritise workloads and have the ability to work under pressure maintaining accuracy and meeting deadlines.
+ Typing of letters from outpatient clinics and any other general correspondence where necessary.
+ Clerical tasks as required, ie photocopying, scanning, answering telephones etc, to support team members.
+ To ensure that all equipment such as computers, printers, etc which are used, are in working order, contacting the relevant department/personnel if they are not.
+ To be able to work on own initiative and make decisions within written guidelines, sometimes without reference to others
Undertake any other ad hoc duties as requested by the Team Leader or Divisional Administration Team.
Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that's why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.
Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.
If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £42.90, Standard £22.90 or Basic £22.90) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £13 cost per year. This is a condition of your employment.
CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
If you have any questions please contact [email protected] for assistance.

Womens Services are looking for an enthusiastic, highly motivated individual to provide administrative support within their secretarial , patient pathway and booking teams based at Calderdale Royal Hospital
The successful applicant must be able to work as an effective member of a multidisciplinary team, possess good interpersonal, communication skills and have a good standard of education.
You will be required to undertake a wide variety of work, including arranging patient appointments, administration duties of both a routine and complex nature and support with typing.
The successful applicant must possess Microsoft knowledge and level 2 Business & Administration/ Customer service or equivalent.
A sense of humour, self-motivation and the ability to work in a pressurised environment is essential whilst maintaining accuracy, as is the ability to work unsupervised.