Patient Referral Administrator

This role is to deliver an effective and competent level of administration within the Gender Dysphoria National Referral Support Service (GDNRSS) and consistently deliver a "patient-focused" service which promotes good customer service and effective working relationships.
The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work to meet various deadlines and targets.
The post holder will be part of a team who manage telephone calls and emails from patients, carers, and NHS professionals. The telephone support line is available from 09:00 to 17:00, Monday to Friday and the postholder will need to work within those hours., + Monitor and action all referrals received into service including the checking of electronic referral systems.
+ To provide administrative support across all service lines including inbox management, telephone support and stakeholder engagement.
+ Accurate data inputting
+ Handling of confidential, complex and sensitive information on a daily basis
+ Manage own workload with the ability to flex and change between tasks as required.
+ Deliver high levels of customer services
Full details can be found in the job description.

Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with other health and care organisations to design, develop and deliver better care for patients that improves health outcomes while making efficient use of resources. Regardless of function, specialism, or location, we are all united in our commitment to improving health and wellbeing for everyone.
Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.
Arden & GEM CSU is committed to supporting the redeployment of our at risk employees. In line with our policy, staff at risk may be given preferential consideration to posts that could be considered suitable alternative employment. We reserve the right to close, delay or remove adverts while this process is completed. We apologise if you experience a delay in the shortlisting stage of the recruitment cycle.

We are a multi award-winning organisation that has achieved the prestigious Investors in People Gold Award for 'We invest in people' and 'We invest in wellbeing' and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.
We reward the hard work and commitment of our people with the following benefits:
+ A competitive salary with annual pay reviews
+ A generous annual leave entitlement starting at 27 days
+ Membership of the NHS Pension Scheme
+ Flexible working and family friendly policies, including enhanced parental leave and pay
+ A wide range of in-house and external learning and development opportunities
+ Access to salary sacrifice and discount schemes
+ Access to employee assistance and occupational health services., Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.
All new entrants to the CSU for a permanent position will be subject to a 6 month probationary period. For new entrants appointed on a fixed-term basis, the probationary period is between 1 and 6 months.