Patient Safety & Complaints Improvement Officer

Are you passionate about improving patient safety and ensuring quality care? Join our team as a Patient Safety and Complaints Improvement Officer, where you will lead investigations into patient complaints and low-level incidents. Your work will help enhance patient outcomes and ensure compliance with the NHS Patient Safety Incident Response Plan and relevant regulatory requirements.,

• Lead Investigations: Conduct thorough investigations into patient complaints and safety incidents, working closely with both internal and external stakeholders. Maintain detailed records and ensure that all processes comply with regulatory guidelines.
• Root Cause Analysis: Identify the root causes of incidents and complaints, using established methodologies to develop and implement corrective and preventive actions.
• Continuous Improvement: Contribute to a culture of continuous improvement by recommending and supporting initiatives that enhance patient safety and service quality.
• Stakeholder Collaboration: Work proactively with colleagues and external partners to promote best practices in patient safety and incident management.
• Compliance Adherence: Ensure all investigations and actions align with the Royal Pharmaceutical Society Homecare Standards, NHS PSIRF, and other relevant guidelines.
  
  Education: Level 3 qualification in healthcare or a related field (e.g., investigations, risk management, or clinical roles). Continued professional development is essential.
• Experience: Proven experience in incident investigations, patient safety, and continuous improvement within healthcare environments. Familiarity with regulatory bodies such as the MHRA, GPhC, and CQC.
• Skills: Strong analytical, problem-solving, and decision-making abilities. Proficient in Microsoft Office and able to communicate effectively both in writing and verbally. Must be detail-oriented with excellent time management skills.
  
  At LloydsPharmacy Clinical Homecare, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.
  
  We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:
• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal