Patient Services Administrator Single Point of Referral

Work within the Administration Centre and administer an efficient and cost effective administrative service across the community services.
Provide a patient focused service by responding to all queries from patients, referrers and staff ina timely and professional manner.
Manage patient appointments for patients.
Work within the community to cover clinic, when required.
Work with telephonic equipment and software used to support the Administration Centre, Responsible for taking receipt of patient referrals and inputting appropriate information into the electronic patient record
Responsible for allocating patient referrals appropriately within services
Responsible for appointment management on electronic patient record system
Responsible for providing accurate written confirmation of appointments to patients
To create and maintain databases/spreadsheets, inputting information and ensuring that all information is accurately recorded

Working for our organisation
Work flexibly to meet service needs
Provide cross-cover to colleagues when required
South West London Acute Provider Collaborative
Participate in team development events as required and support the development of the
team, Take initiative in suggesting improvements to administrative process ensuring the
process remains efficient and cost effective
Responsible for taking receipt of patient referrals and inputting appropriate information
into the electronic patient record
Responsible for liaising with GPs regarding patient referrals both verbally and in writing

• Responsible for allocating patient referrals appropriately within services


• Manage any supplementary information required to support referrals


• Communicate clearly and concisely with clinical colleagues to ensure effective

processing of referrals and patient information
Responsible for answering referrers and patient queries in a polite and courteous
manner and appropriately transferring any calls which cannot be answered
Responsible for appointment management on electronic patient record system
Responsible for providing accurate written confirmation of appointments to patients
Responsible for taking receipt of new patient information and inputting appropriate
information onto electronic patient record
Administer processes to collate satisfaction feedback from patients and referrers
Ensure service needs are met through the delivery of a cohesive administration service
Responsible for maintaining the integrity of patient data on electronic patient record
including the creation and updating of records
Deal with incoming/outgoing correspondence from both internal and external agencies
efficiently and effectively
To ensure all letters, memos and reports created by the team are on time and to a high
standard of accuracy and follow Trust branding guidelines
South West London Acute Provider
Collaborative
Participate in team meetings, including typing and distributing minutes, booking rooms
and arranging refreshments
Open and appropriately distribute or action incoming post
Work with colleagues in the services to maintain accurate clinical diaries for appointment
booking
To create and maintain databases/spreadsheets, inputting information and ensuring that
all information is accurately recorded
Provide information to technical colleagues in the Division to help inform reports as
required
Maintain accurate electronic and paper- based departmental records, ensuring that
documentation is easily accessible and archived appropriately
Undertake audits and surveys as requested
Work with computer software as required such as MS Office