Patient Services Advisor

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include:

• Processing appointment requests from patients including on the day and future appointments; both face to face and over the telephone.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Office admin duties such as sending letters to patients and new patient registrations.
• Ensure building security.
  
  Do you have excellent customer service skills?
• Do you thrive in a busy, fast paced environment?
• Are you an organised person with great attention to detail?
If you answered yes to any of these questions, we would like to hear from you! We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve. Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service. About the Practice/Department/Team Here at the Hereward Practice, we aim to provide the best care and service to our patients in a busy department. We are a small, friendly reception team who work hard to ensure patients needs are met adequately. We look after 12,000 patients at the practice, so this is a very fast paced working environment which makes it an exciting and rewarding place to work.