Patient Services Assistant

Navigating patient requests to appropriate services, using predefined procedures Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure. Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role Recognising where to seek professional direction and where administrative procedures may be applied. Active participation, as appropriate for the role, towards achievement of QOF and other EnhancedServices Practice goals Working as part of the larger Patient Services team, focussed on Reception responsibilities, but with a wider remit when working within smaller centres. Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals. Taking responsibility for daily events and being aware of daily priorities. Using ones own initiative to