Patient Services Assistant

Bennetts End Surgery is looking to expand our patient services team and to recruit a motivated, reliable and conscientious individual, who can make a valuable contribution to our team as a patient services assistant, on a part-time basis. There are 4 shift patterns available - please state which one on application you are interested in.,

• Answering telephone calls.
• Processing registrations.
• Demonstrating excellent communication skills across a wide range of media (face-to-face, telephone, in writing, electronically) and ensure that patients and visitors are always appropriately signposted to the relevant personnel and / or services.
• Ensuring documents and patient discharge summaries are processed through the work-flow system, efficiently and effectively, using the IT system.
• Booking appointments.
• Supporting the electronic prescription service.
• Liaising with voluntary, social and secondary care providers.
  
  Bennetts End Surgery is a large GP practice in Hemel Hempstead, looking after 17,000 patients. We are a forward thinking training practice situated in a purpose built surgery with 25 consulting rooms where we offer a full range of clinical services to the patients we serve, the building also houses a 100 hour pharmacy and MASTA (travel) clinic. Benefits we offer
  
  Competitive salary based on experience.
• Supportive and friendly environment.
• Peer support.
• CPD Support with training and development.
• 20 days holiday (pro rata) + bank holidays.
• NHS pension.
• Study leave.
• Free on-site parking.
• Statutory maternity and sick pay.