Patient Services Assistant - LLP

The role is an all-rounded, patient facing and back- office administration role; we are seeking individuals to join our team who are caring, compassionate and confident, who demonstrate effective communication, excellent customer service skills, IT skills, and the ability to support patients with general enquiries and signpost them to the most appropriate team member or service. The postholder will be a key member of the practice team, responsible for completing a variety of tasks including dealing with patient requests i.e. appointment booking, general enquiries in person and over the telephone, as well as performing a number of administrative duties.,

• Over 15 years of experience of delivering community outpatient services


• Contracts with ICBs and hospital providers


• A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals


• Delivery of over 120,000 patient consultations per year


• Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week


Modality LLP is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Modality LLP is a large-scale provider on NHS community outpatient and diagnostic services. Locally, we offer patients access to community outpatient services across a number of specialty areas including Cardiology, Dermatology, Rheumatology, ENT, Gynaecology, Ophthalmology, Orthopaedics, Urology and Respiratory Medicine. We also offer a range of diagnostic services including x-ray and ultrasound., Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Flexible working

Wellbeing support and initiative

If you are interested in joining us please read on