Patient Services Clerk

To receive and assist patients to access appropriate healthcare professionals on the telephone, face to face and through online services. To process a variety of patient administration to support the effective day-to-day delivery of clinics and services that The Adam Practice provides., To welcome all patients and visitors to the practice at reception in a courteous and professional manner, ensuring they access services as appropriate and providing additional support as required i.e. interpreters.

Answer incoming calls and process requests in line with current protocols.

To use the electronic appointment system, booking and cancelling appointments, maintaining and monitoring the system.

Carrying out a range of administration tasks relating to clinical services and patient care, including data entry on the clinical systems, extracting data, filing and scanning of documents.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

The Adam Practice is a partnership located across 5 surgeries in Poole, Dorset. This is an exciting opportunity to join our growing primary care team in a forward- thinking, innovative, general practice, which has a current CQC rating of Outstanding in Care.

Here are some of our many benefits we offer

Access to NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive of bank/public holidays that fall in the holiday year). Entitlement is pro-rata for part-time employees.

Auto enrolment in NHS Pension Scheme.

Cycle to work scheme.