Patient Services Coordinator

As a Patient Services Coordinator you will play a crucial role in ensuring the smooth and efficient operation of the front desk and administrative functions within the Practice. You will work in a fast-paced environment and communicate effectively with a wide range of stakeholders. This role is one of the most important in the practice, providing the link between patients and clinicians and taking responsibility for ensuring a positive experience for our Patient., As Patient Services Coordinator you will be responsible for leading shifts, carrying out administration duties and supporting the clinicians with the day-to-day running of the practice. Main duties of the role will include:

• Carrying out shift leader responsibilities to ensure the admin team is working efficiently and effectively.
• Communicating with patients to arrange appointments.
• Managing AskMyGP Requests to ensure they're resolved in a timely manner.
• Maintaining accurate patient records, both electronically and on paper.
• Carrying out front-desk reception duties to create a warm and friendly environment, overcoming communication barriers and treating patients with compassion and respect.
• Processing repeat prescription requests, and liaising with local pharmacies to ensure patient safety standards are upheld.
About us What can we offer you?
• A friendly, welcoming and encouraging environment where you will be valued.
• Opportunity to share your ideas and suggestions.
• Access to the whole team for support including GPs.
• A competitive rate of pay and team wellbeing initiatives.
• Opportunities for professional growth including GP assistant programme and clinical competencies such as phlebotomy.
• Support to get involved with extra tasks, such as wellbeing team, projects or leadership tasks.