Patient Services Coordinator (Administrative Teams)

Working Conditions: The normal place of work is Riverside Medical Practice; flexibility is required as the post holder may be required to work from other locations to meet the needs of the practice. Hours are required to be worked to maintain business hours between 7.30 am - 6.00 pm, whilst maintaining flexibility in order to meet the needs of the service. This may include working additional hours, evenings and weekends as and when required. Duties & Responsibilities Action and process all general enquiries, explain procedures, and make new and follow-up appointments. Process incoming and outgoing mail, both electronic and paper File and store records as required Respond appropriately to system alerts, including all tasks received, in a timely and accurate manner and action accordingly Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records Maintain a clean, tidy, effective working area at all times Support all clinical staff with
general tasks as requested Workflow and dissemination of clinical correspondence in line with practice policy and protocol. Coding of patient information onto the practice clinical system (EMIS) Accurately filing and retrieving paperwork Summarisation of new patient records within the approved framework. Extraction of necessary data from clinical correspondence and inputting into patient electronic records Undertake searches, recalls and audits as required by the doctors, nurses and management team. Undertake specific assigned tasks, project support, development and change work which may arise from time to time Undertake any other additional duties appropriate to the post as requested by the doctors or management team. To undertake front office (reception duties). Attend to incoming and outgoing mail, both electronic and hard copy. To attend staff meetings and training events when necessary