Patient Services Lead

We have an exciting opportunity for an enthusiastic and caring individual for the post of Patient Services Lead. Their focus is on the patient experience, including their welcome at reception, the waiting room environment, access to appointments and services, and the overall care and consideration shown by the reception team. The role will have wide ranging responsibilities and fundamental to this is the requirement to continually assess their need to develop and improve front of house systems and support to provide an excellent service to patients, whilst managing patient expectations at the same time., The postholder will be responsible for managing and supervising the reception team and reception areas of the practice, acting in a professional, accountable and caring manner to patients and staff at all times. You will work closely with the Practice Manager and deputy leads / managers to provide management and support to the reception and administrative staff in the practice.

Wide Way Medical Centre is a 15000 patient practice based in East Merton and is an outstanding practice to work for. We are a teaching practice and pride ourselves on delivering excellent care to our patients.