Patient Services Manager (Deputy Practice Manager)

Modality Partnership Wokingham Division, have a full-time vacancy, for a Patient Services Manager. The postholder will work as part of a wider management team across Modality Wokingham Division to help drive forwards the Division to continue to deliver excellent patient services. We are seeking a dedicated postholder to join our team who can display our CARE values: Commitment, Accountability, Respect and Excellence., The role is an all-rounded, leadership and management role; we are seeking individuals to join our team who are caring, compassionate and confident, who demonstrate effective communication, IT skills, and the ability to support our staff and partners with all aspects of site management which will include responsibilities for: staff management, rota management, payroll and expenses, meetings, dealing with patients, CQC compliance, supporting the implementation of key policies and projects. As a PSM you will benefit from the Modality group central team support who assist our sites with finance, strategy, recruitment and onboarding, patient complaints and HR.

The role is not your regular 9am-5pm job and is not a pure management role; the job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

This job is suitable for individuals who are good communicators, well-organised, have excellent leadership and management skills to drive the day to day running of the practice to ensure our patients have a positive experience.

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders (Divisional mangers, GP Partners, Divisional Board) to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most management roles focus on a specific area of responsibility, this is a role that will also equip you with a portfolio of staff management, change management and leadership skills associated with the requirements of working within Primary Care, to make sustainable changes.

All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Flexible working

Wellbeing support and initiative

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