Patient Services Medical Receptionist

Patient Services Team Medical Receptionist Post for 15 hours per week each Thursday 12:00am - 8:00pm (7 hours with one hour for lunch) Friday 8.00am - 5:00pm (8 hours with one hour for lunch) Welcome patients and visitors to the Practice, ensuring they are properly checked-in, or signed in as appropriate, and know where to go Direct patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website, or complete requests on their behalf, where appropriate, using our recently launched AccuRx Total Triage solution Book routine nursing appointments and recalls ensuring sufficient information is recorded Receive and make calls as required. Divert calls and take messages as appropriate, whilst ensuring that the practice procedure for confidentiality is followed at all times Ensure efficiency of appointment system and monitor flow of patients through waiting rooms into consulting and treatment rooms Respond

to all queries and requests for assistance from patients and other visitors Advise patients of relevant charges for private services, accept payments and issue receipts Ensure that new patient registration forms are correctly completed and are supported by all the necessary paperwork. Register the new patient on the system as quickly as possible and, in all cases, within pre-set deadlines Ensure that Workflow and Tasks and Emails are dealt with accurately and appropriately as quickly as possible Keep Reception and waiting areas clean and tidy Pass on information regarding unresolved or urgent problems at the end of each working day or at the end of duty Adhere to full end of day procedures prior to departure, ensuring the Reception area and wider building is secure Ensure that the computer database is kept up to date and accurate When retrieving and responding to internal and external emails, ensure this is completed in an appropriate manner adhering to Practice computer and email policies