Patient Services Officer (Receptionist)

Lion Health currently has vacancies for Receptionists, also known as a Patient Services Officer. Patient Services Officers are the face of the dynamic and busy reception team at Lion Health and provide a pivotal link between patients and clinicians.

Applicants must have excellent communication skills and be able to deliver a professional and caring service. They will exercise judgement to navigate patients to the appropriate healthcare professional in an efficient, courteous and empathetic manner. Previous customer service or medical reception experience is desirable but not essential.

These positions are permanent, part-time or full-time (up to 37 hours), with days of the week and working hours being flexible to balance the needs of the business with candidate availability. In addition to core hours, applicants will be able to cover for annual leave and sickness absence. The Patient Services Officer (PSO) will assist and direct patients in accessing the appropriate healthcare professionals or services in a courteous, efficient and effective way.

They will also provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors.

Main duties of the job

You will meet and greet patients and visitors to Lion Health in a welcoming, cheerful & helpful manner. You will answer telephone calls efficiently and book appointments for patients with the relevant healthcare professional.

You will undertake administration tasks to ensure that working systems and processes across the practice run efficiently. This may include data entry, liaison with Doctors and other departments, processing of Patient Access Requests and distribution of appropriate paperwork for clinics as and when required.

There is scope for advancement by assuming responsibility for On Call Receptionist working with the On Call Doctor to deal with pressing medical requests and urgent appointments, including those for housebound patients.

A further element to the Receptionist role at Lion Health is Medicines Management which involves the processing of repeat prescription requests, dealing with queries from patients and healthcare professionals & liaising with oxygen suppliers.

Lion Health is a GP Surgery based in Stourbridge that provides a caring, compassionate and considerate service to 30,000 patients within the surrounding area.