Patient Services Receptionist

The Patient Services Receptionist will play a crucial role within the multi-professional team at the Urgent Treatment Centre (UTC), providing a professional and efficient call handling and reception service. The post holder will be responsible for capturing patient information using the ADASTRA system and coordinating its onward transmission to clinical staff. In addition to reception duties, the role will involve administrative support and liaising with senior management., Reception Duties:

• Provide a welcoming and professional reception service for patients attending the UTC.
• Ensure patients are checked in and relevant information is captured accurately using the ADASTRA system for onward transmission to the clinical team.
• Have a good understanding of NerveCentre
• Manage patient flow in the waiting area, ensuring a calm and organised environment.
• Oversee patients in waiting areas and escalate any concerns
• Maintain standards in patient facing areas.
Call Handling:
• Answer incoming calls promptly and professionally, dealing with inquiries or directing them to the appropriate clinician or department.
• Handle urgent calls efficiently, ensuring patient queries and concerns are addressed or escalated as needed.
Administrative Support:
• Assist with day-to-day administrative tasks, including scheduling, filing, and maintaining patient records.
• Liaise with senior management to provide support with administrative tasks and assist in the smooth operation of the UTC.
Maintain confidentiality and data security in line with organisational policies and GDPR regulations. Team Collaboration:
• Work as part of a multi-skilled team including medical, nursing, and support staff to deliver accessible healthcare services.
• Participate in team meetings, contributing to the continuous improvement of patient services.
  
  NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.
We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners. NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield. NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2015). NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.