Patient Support Advisor (PM Shift)

We are looking to recruit a Patient Support Advisor to join our Patient Support Team at Abbey House Medical Practice.

The focus of this role is to provide a complete reception and telephone triage service to our patients whilst maintaining patient confidentiality and promoting the professional image of Abbey House Medical Practice. You will also provide administrative support for all aspects of general medical business including scanning, prescription processing, filing of medical records & patient registrations.

We are seeking an individual who is enthusiastic, approachable, compassionate, organised and must be able to work as part of a team. Excellent customer service skills & the ability to multitask are also essential in the undertaking of this role. The successful candidate must demonstrate good communication skills face to face, over the telephone and written down plus be able to actively listen to both patients and colleagues.

A basic knowledge of computers is essential. Previous use of Microsoft Windows or SystmOne would be an advantage however full training will be given.

Previous experience working in a reception setting or experience of the use of appointment systems is desirable.

We are a large practice based over 2 sites in the small market town of Daventry, Northamptonshire with an outstanding CQC rating. Despite our large size, we pride ourselves in our team spirit and look forward to welcoming a new Patient Support Advisor to the surgery!

This is a permanent part-time position - 25 hours per week Monday to Friday, with a 5 hour shift to be worked per day between 13.00-20.00., Other employee benefits include 25 days annual leave pro rata plus bank holidays & the opportunity to enroll into the NHS Pension Scheme.