Patient Support Officer / Receptionist

To provide a friendly welcome to all patients, visitors and callers and act as a main point of contact for all general enquiries. You will work as part of the ATP Team, providing general assistance to the ATP team and contributing to the achievement of its objectives. This role will require you to maintain information and monitoring systems, and to support the demands of the service.Main duties of the job Main Duties Patient/ Customer Care: Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and/or the session has finished. To meet and greet patients, members of the public and visitors in a friendly and courteous manner Offer general assistance to the ATP team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone. Facilitate effective communication between patients, members the ATP team and CRGPA Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Provide an efficient, courteous and responsive reception and telephone service to the public Participate in new initiatives and future changes in service delivery improvements. Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users. Actively pursue own personal development and take full advantage of training provided. Appointments Process appointment requests by triaging all calls, dealing sympathetically and assessing

The Coventry and Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP led organisation, we represent 50 GP practice shareholders and cover nearly 420,000 patients. We describe our work in terms of Supporting, Innovating, Developing and Educating - we are on the S.I.D.E. of general practice and we have developed our Operational Plans to describe what we are going to do over this year to ensure that we continue to high quality, accessible and responsive services for both practices and patients. We have identified key areas that we will focus on to build upon and improve our existing services. These are our Strategic Priorities:

• Clinical Service Improvement & Delivery
• Clinical Innovation
• Primary Care Development Practice and Network Support
• Training and Education
• Integrated Care
• Good Governance