Patient Support Team Member

Watlington Medical Centre located in Kings Lynn, is seeking a part-time patient support team leader to work 18 hours per week. The days required for this post are Wednesdays and Fridays, 8am -6pm with an hour lunch break.,

• Making appointments for patients via telephone requests or in person at the desk.


• Meeting and greeting patients upon arrival at the surgery, and check in if appropriate.


• Dealing with patients requests for information relating to the practice and dealing with payments etc. for medical examinations.


• Responding to patient enquiries regarding test results.


• Operating the telephone system, answer machine, fax machine and clinical systems.


• Maintaining patient demographic information as and when needed, including registering new patients.


• Processing GP referral letters.


• Maintaining certain patient registers for QOF and GP meetings.


• Processing new patient registration documents including initial set up of SystmOnline.


• Collating DRUM information and enter onto clinical system Provide cover to maintain staffing levels for sickness cover.


• Opening post daily, date stamp and distribute accordingly.


• Taking receipt of new notes from HA and enter onto clinical system, including scanning and coding summary reports when relevant.


• Maintaining tidiness of reception, waiting room area and consulting rooms.
  
  General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
  
  Watlington Medical Centre, a partner led GP practice in Kings Lynn, Norfolk, working closely with the Fens & Brecks PCN. Our GP practice is part of the Norfolk and Waveney Integrated Care System.