Patient Transfer Liaison Assistant - SAU | East and North Hertfordshire NHS Trust

We are recruiting for a Patient Transfer Liaison Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patient. You will be joining our new Surgical Assessment Unit (SAU) at Lister Hospital. Our SAU provides a specialised service for the rapid assessment and treatment of a variety of surgical complications covering several specialties. In this role you will support the nursing staff with the transfer of patients to/from SAU as instructed by the Manager or nurse in charge. You will be expected to have a good eye for detail and great customer service skills. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. As a Patient Transfer Liaison Assistant your main day to day responsibilities will be to undertake the transportation of patients to and from the Unit to other clinical areas within the hospital and assist with the transfer of patients from trolley to trolley/bed. You will collect and transport medical devices, pathology specimens, x-rays and from pharmacy, as well as supplies, parcels, letters, and ad-hoc small items. In this role you will also assist with sorting and stocking of stores and preparing patients areas e.g. making beds, cleaning room equipment and furniture, as well as carrying out ancillary duties of a general nature such as furniture removals, transfer of equipment to other areas of the hospital. This will include the assembly and basic maintenance of equipment. You will also deal with general enquires from staff, patients, visitors, and members of the general public in a helpful and courteous manner.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.