Payments Business Analyst | S2 | Industry Oversight

We have a fantastic and interesting opportunity to join Santander as a Business Analyst within our Payments Industry Oversight team, working with our Faster Payments (Service).

Payments Industry Oversight is responsible for ensuring that Santander UK continues to deliver a compliant customer experience through a rapidly changing payments landscape. With regulation driving change and innovation, both internally and externally, the team is leading the way on exciting challenges and new ways of helping our customers.

As a Business Analyst in the team, you will provide subject matter expertise and support for deliverables and projects; your primary focus will be on regulatory, industry and internal strategic change that support the best outcomes for our customers.

The difference you'll make:

• Supporting and monitoring projects; delivering change through a number of methodologies, ensuring that the customer experience is of a high standard whilst maintaining any regulatory or compliance demands


• Preparing and delivering presentations and delivery to support communication and decision-making at various levels of the organisation


• Reporting and managing Programme Risk for FPS - Identifying, escalating. and mitigating as necessary


• Providing support to and representing the FP Product Team internally and externally ensuring our product is not compromised or in direct conflict with our priorities


• Ensuring technical and business requirements are met; keeping abreast of Industry developments and trends


• Analysing and reviewing for evaluation the business processes to identify opportunities for improvement, innovation, and efficiencies
  
  Previous experience as a Business Analyst within a Payments environment


• Exceptional analytical skills, with an ability to synthesise information and develop powerful insights and solutions


• Experience of solving complex business problems and translating these into clear action plans


• Excellent communication & stakeholder management skills with the ability to speak, write and present convincingly at varying levels within an organisation


• Excellent organisational skills to support the progress and implementation across multiple projects, Excellent written and oral communication skills. Uses all available channels and mechanisms to effectively to communicate to all employees across the bank


• Have experience of working in agile, including an awareness of agile tools and how to use them (such as JIRA and Confluence)


• A clear understanding of Payments, flows, and structures, this could be gained across any number of Payment Schemes, ie; BACS, Chaps etc


• Demonstrate a customer centric approach to problem solving


What else you need to know:

This role is based in our Milton Keynes office.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

1st Stage - Initial 30 minute coffee chat to discuss role

2nd Stage - Competency based interview - this will be for up to 1 hour

If there's anything we can do in the recruitment process to help you achieve your best, please let us know.

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.


• Eligible for a discretionary performance-related annual bonus.


• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.


• 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.


• Free access to a range of digital health services, including GP.


• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.


• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.


• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.


• Share in Santander's success by saving or investing in our share plans.


• Support your favourite causes through charitable giving and our community partnerships.


• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.