PB3, HR Support Officer, EO, 12 Month FTC, Liverpool

As an HR Support Services Officer, you will be accountable for ensuring all queries are accurately addressed in a professional, efficient, timely manner, as well as delivering exceptional customer service to the organisation. You will be a subject matter expert and key resource in the technical and procedural applications of relevant systems and processes, including production of a suite of monthly metrics reports and data for the quarterly People dashboard., + The effective and efficient delivery of transactional services for all employees from recruitment, through to onboarding and all activities associated with the employee lifecycle including termination of contracts.
+ You will handle employee and line manager queries and issue resolution at the first point of contact whenever possible to avoid escalation, using established guidance and checklists, enabling HR colleagues to focus on strategic aims. You will be required to provide cover for an effective and efficient first point of contact service.
+ Examine database(s) to produce accurate and timely returns, reports and management information for all transactional requirements, including data for external bodies and internal Key Performance Indicators (KPI’s). Ability to do initial analysis and present data effectively in Excel for senior managers and customers.
+ You will be responsible for handling high volume administrative and transactional activities in a fast-paced environment, regularly liaising with third party suppliers.
+ Provide the first line of support regarding relevant systems – supporting users regarding problems, maintaining a log enabling identification of themes and appropriate follow up action. Be responsible for maintaining systems ensuring their content and the organisational structure is accurate and complies with audit requirements.
+ Provide user training to ensure effective use of systems as required – such as the HR System (Unify).
+ Pro-actively suggest developments to ensure continuous improvement in working practices and increased efficiency of transactional services.
+ You will triage and manage workloads to ensure delivery against Service Level Agreements (SLAs)., + A Personal Statement (maximum 750 words) demonstrating how you meet the essential criteria for the role outlined on the Job Description.
Sift - 13/09/2024.
+ We will assess you on your CV and Personal Statement.
Interviews, Face to face - 25/09/2024.
At interview you will be asked to do a presentation on a prepared topic and assessed on your technical knowledge and experience and the following behaviours:
+ Working Together.
+ Managing a Quality Service.
+ Delivering at Pace.
Interview Arrangements
Interviews will be held 25/09/2024, Interviews will be taking place Face to Face in our Liverpool office.
We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.
At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.
We reserve the right to raise the score required at any stage of the process to manage numbers.
Behaviours:
The distinguishing Behaviours (the required skills, knowledge, and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.
You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.
You must give evidence of your knowledge, skills, and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.
When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did, what your thought process was and what was the result.
This post is full time however those applicants who do or wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder.
Reasonable Adjustment:
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled persons, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
+ Contact Government Recruitment Service via Charitycommissionrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
+ Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
Reserve Lists:
If we have more successful candidates than available vacancies, we will hold a 12-month reserve list as standard.
During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.
Applying:
We recognise everyone as an individual, accepting people for who they are and treating everyone fairly.
All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email Charitycommissionrecruitment.grs@cabinetoffice.gov.uk
Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.
Please note that late applications will not be accepted.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
New entrants are expected to join on the minimum of the pay band.
Concerns/Complaints:
The Charity Commission’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, and wish to make a complaint, then you should contact in the first instance hrselfservice@charitycommission.gov.uk.
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web page here
Fixed Term Contracts – Important Information
This is a fixed-term appointment as a EO in the HR Support Services Officer Team. Your responsibilities are listed in the Job Description for this post. This post will therefore begin from the date of your appointment and end after 12 months.
Permanent civil servants joining the Charity Commission on a Fixed-term Appointment:
If you accept a Fixed-term Appointment with the Charity Commission it must be a transfer from your home department on a loan basis to ensure you can return to your home department at the end of the Fixed-term Appointment.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

The role requires the ability to work in a fast-paced, customer-focused environment. High standards of written work and fluent verbal communication skills are essential. You must be able to work independently within a wider team, deliver at pace, strive to meet all desired performance levels and work to agreed service level and operational standards, and be confident working in a digital environment., + Ability to plan and prioritise competing demands to ensure performance targets and deadlines are met in a fast- paced environment.
+ Ability to explain complex information, in a variety of media, including excellent written and verbal communications skills ensuring that the information is understood by the recipient.
+ Tactful and discreet when dealing with confidential information.
Experience
+ Proactively suggesting and implementing changes in processes to enhance efficiency and improve the customer service provided.
+ Effectively manage a workload/task throughout its lifecycle.
+ Maintaining a professional approach when presented with a challenge - using techniques to understand needs and Manage expectations to provide a constructive and proportionate outcome.
Technical
+ Excellent working knowledge of Microsoft Office Applications – including input and manipulation of data.
+ Use of HR/Payroll Systems.
+ Application of risk management principles during the management of work and when making decisions.
+ Handling data and information sensitively in accordance with the business procedures and/or law.

We'll assess you against these behaviours during the selection process:
+ Working Together
+ Managing a Quality Service
+ Delivering at Pace, Alongside your salary of £28,624, Charity Commission contributes £7,728 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed.
Watch this short video to find out more about us.
We operate a flexible hybrid working policy where office attendance is combined with at least 3 days homeworking per week dependent on role requirements.
We recognise everyone as an individual, accepting people for who they are and treating everyone fairly. We welcome the unique contribution diverse applicants bring from all backgrounds and we aim to have a workforce that represents the wider society that we serve. We champion inclusion and wellbeing, aiming to create a workplace where everyone feels valued and has a sense of belonging.
We do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
We offer access to the highly competitive Civil Service Pension Scheme (employer contributions of 27.1%), far more than in the private sector, and a flexible, family-friendly environment. Additionally you can look forward to other great benefits via our ‘Perkbox’ and ‘Edenred’ schemes. These include everything from an interest-free season ticket loan and bicycle loan (after two months) to discounts on gym membership, cinema tickets and restaurants. Please see the attached Charity Commission benefits document.
A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days per year.
The Charity Commission’s operational ambition is to realise the Commission’s values of being an expert regulator that is fair, balanced, and independent, which works in a way that is supportive, collaborative, and innovative to achieve our ambitions. We want to develop our capability to regulate charities to realise this goal and meet our statutory and public duties to ensure that charity in England and Wales can deliver maximum benefit to society in a way that upholds its reputation in the eyes of the public.
Work at the Charity Commission and you’ll make a difference every day to:
+ The 170,000 charities of all shapes and sizes that we regulate across England and Wales.
+ The trustees we partner with and advise.
+ The people and causes that benefit from the £10bn generously donated each year by the public.
Find out more about working for us here.
To note: Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.