Pensions Assistant Pensions Assistant

The Surrey Fire and Rescue Service (SFRS) Pensions Team are currently in the process of working through several key pension projects - two of which are sector wide. As the Pensions Assistant, you will provide administrative support to the Pensions Team, to facilitate the day-to-day operations together with the projects work. This will include responding to basic member queries and creating specific documentation to inform and update pension scheme members, with the support of the Pensions Officer (SFRS) and Senior Pensions Advisor. Further responsibilities will involve managing the Pension Team mailbox, including tracking and updating workflows as well as liaising with the external administrator of the pension scheme, where required. You will also draft basic letters/emails and create communications for members via various channels such as the Surrey Fire and Rescue Service Newsletter and the Pensions' SharePoint site. The role holder may also be required to attend fire stations to present and explain complex pension matters in a calm and easy to understand manner. As you will be part of the Pensions Team and completing a range of administrative tasks, you must have strong organisational skills, as well as an awareness of data protection and dealing with sensitive matters, to provide exceptional customer service. An aptitude for working with numerical data and a willingness to learn is crucial.

• High attention to detail with strong analytical skills.
• Ability to work on several tasks at any one time.
• Ability to work independently and as part of a small team.
• Competent user of Microsoft Office, including Excel.
• Strong written and oral communication skills.
• Experience of using databases including data entry and report running., If you are motivated and enjoy working in a busy customer focused environment, we would be very keen to hear from you. We politely request that all applicants state their interest, skills, and experience for this role (relevant to the job description) in their personal statement.
  
  This role has a starting salary of £29,697 per annum, based on working 36-hours per week.
We are excited to be hiring a new Pensions Assistant to join our fantastic Surrey Fire and Rescue Service (SFRS) People, Organisational Development and Pensions team for a fixed term contract of 18 months. The team is based in Woodhatch Place, Reigate. Rewards and Benefits
• 26 days holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resource
• SFRS Uniform supplied
• Blue light discount card