People Advisor

The role reports into the Colleague Relations & Policy Manager and is a key role within the People Services community. The core responsibilities of this position are to provide a proactive employee relations service to the business and support People Managers with self-serving their people queries, issues, processes and administration. This role will work collaboratively with the People Services Business Partners and People Services Advisory team to ensure employee relations cases are dealt with in a consistent and fair manner and that the suite of people policies, procedures and toolkits are always kept updated in line with current employment legislation. You will be the main point of contact for occupational health queries and will support the People Services Advisory team with escalated Helpdesk queries such as absence, maternity, group income protection and flexible working. You'll bring a professional and supportive approach to helping the business with the informal resolution of disputes and grievances and act as the main point of contact for formal grievances. What we need from you? To make the role your own you'll ideally have worked in an Employee Relations role, with significant experience in dealing with numerous complex cases. You'll be used to operating in a dynamic fast paced environment where you've become adept at juggling a busy workload whilst working closely with managers to deliver exemplary customer service. CIPD qualification would be advantageous but, it's not essential to your success in the role.

We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK. Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times., You'll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

• A competitive salary.
• A discretionary annual bonus for a job well done.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you'll only get from being in the office.
• Free parking when you are in the office and when working from home, you'll be fully equipped with everything you'll need to be successful.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance.
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
• Job security