People Assistant

Provide HR expertise and guidance to employees and management through being a trusted and knowledgeable assistant. Responsible for all day-to-day operational aspects of HR and supporting the Head of People with more project-based activities, shaping longer term approaches and considering broader business needs. We're a small team, with a business partnering mindset, who balance clear accountabilities and informality with an outcome focus and an eye on the commercial aspects. Key Responsibilties

• Complete the end-to-end process for new starters, leavers, transfers, and promotions.
• Monitor and manage the People Team inbox, answering and directing queries accordingly.
• Ensure all employee folders are up to date.
• Run employee reports as required, using our People system.
• Send out exit interviews and collate findings.
• Produce monthly KPI stats packs for business leaders.
• Monitor people compliance processes.
• Support the recruitment process by adding and tracking jobs on our ATS system and managing the end-to-end recruitment process.
• Partner with the wider People Team to address day to day people operational issues.
• Support the People Team with engagement activities for the wider Scoffs Group
• Ensure accurate sickness and return to work data is recorded onto the People and Payroll system.
• Maintain accurate and up to date data in the People system.
• Liaise with the Finance Team as and when required.
• Support with ad hoc projects when required.
• Take notes in employee meetings.
• Role models the Scoffs values and drive a people at the heart culture.
• Ensure colleague experience is at the heart of everything we do.
• Any other duties and tasks as provided from time to time.
• Support of Company benefits and implementation
• Offboarding of employee's and conducting Exit Interviews.
  
  Computer literate - Talos 360, Microsoft Excel, Word, Outlook and Powerpoint, and ability to learn new IT systems
• Team player with a friendly demeanour and a positive attitude.
• Good time management, organisation, and communication skills.
• CIPD Level 3 or studying towards a qualification is desirable but not essential.
• You have the ability to handle a range of issues with sensitivity and confidentiality.
• You're super organised with a pro-active approach, work well in a team and operate with a growth mindset - you're always looking to learn, evolve and develop.
Personal Characteristics
• You are passionate about your role, so taking pride in what you do comes naturally to you and you're comfortable working in an environment of rapid growth
• You have outstanding interpersonal skills and build trusted relationships
• You are keen to provide support and guidance to others
• You care about the success, development, and wellbeing of others
• You demonstrate high self-awareness and regularly self-reflect. You are aware of the impact that your actions and words have on those around you.
And finally, you have oodles of energy to take others with you and help fulfil the company's ambitions!
• We operate a Hybrid working model, with at least 2 days per week working from our stores and offices.
• Flexibility and ability to travel to any store in the Group as required.
  
  Scoffs Group is the largest franchise of Costa Coffee in the UK. If you have a passion for great coffee, and creating memorable experiences, this could be the best career move you ever make! Working alongside our Operations team you will support the store teams with passion and friendliness, helping to play a vital role in building the very best team environment.