People Centre Advisor - 12 Month FTC

Base Location: Birmingham / Watford (1 day per week in the office) The KPMG Learning function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters. Within Central Services we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK. From HR and Learning, Finance, Procurement, Facilities and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise. KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why Join KPMG as a People Centre Advisor The People Operations teams provide administrative and advisory support to our UK Business and through our 'service pledge' underpin our overall People Strategy and Vision. The operation consists of a HR Shared Services team, a HR Technology team and a HR Transformation team. Customer centric, we are consistently looking for ways to exceed expectations of our people across the business with the service we deliver As a People Centre Advisor you will be required to work as part of the HR Contact Team. This team sits in, and works alongside, other teams in the People Operations Excellence Hub. What will you be doing? The role will entail liaising across the business with key stakeholders and external clients where required. You will be perceived as proactive, credible and accountable. You will have responsibility for managing your own cases, providing advice on KPMG policies and procedures, as well as data entry and administrative tasks.

• Provide excellent front line customer service to our KPMG colleagues being the first point of resolution for queries and providing information either by telephone, online chat or through email responses
• You will be expected to be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader
• Ensuring all records, systems and documentation are accurately updated and compliant with KPMG requirements
• Demonstrate strong customer service skills understanding the needs of our clients and our role within People Operations
• Work as part of a team and the business to ensure a smooth and seamless service is given to colleagues
• Proactively develop strong and enduring relationships with key stakeholders, including business contacts, Centres of Excellence and external parties, We are open to talk to talent across the country but our core Central Service hubs for this role are:
• Birmingham
• Watford
With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.


• Proven experience working in a HR shared services and/or customer services environment
• An ability to build relationships, influence and communicate with people at all levels
• High levels of resilience, with experience of working in a highly pressurised client centric environment
• The ability to prioritise workload in a high pressure, autonomous environment
• Good proficiency with IT Office, including: Microsoft Excel, PowerPoint, Word, etc. as well as SAP HR, Success Factors or equivalent HR system.
  
  Every day our firm performs better because of how we work together, as one team, each the best at what we do. The difference we make shines through to our people and our clients. We're KPMG Business Services (KBS). We're a cross-functional team, bringing together experts across a wide range of critical activities which help to grow, run and protect our business. From HR and Learning, Finance, Procurement, Facilities and Operations, through to Risk and Legal, Corporate Affairs, and Market Development, our approach is focused on driving the improved performance of the firm. We work shoulder to shoulder with our client-facing teams and we focus on delivering our services in ways which help to drive efficiency, improve quality and enhance our firm's brand and reputation.