People & Culture Manager

As People and Culture Manager you will be responsible for the day to day operations of HR, volunteer management and reception across the Hospice. You will be part of the Hospice's Joint Leadership Team and will help manage change across the organisation. You will oversee and deliver proactive and efficient HR and volunteer services across the organisation which promote good HR practice. You will line manage the People and Culture Officer, the Volunteer Officer and People and Culture Admin Assistant. You will role model our Hospice values and encourage others to do the same. You will ensure that services are of a high standard and meet regulatory and legal requirements., In liaison with the Director of People and Culture you will help determine the short and medium term priorities for the People and Culture team, having consideration for planned and likely changes in legislation and other internal and external requirements;

Manage operational HR and volunteer matters, working with the People and Culture Officer and Volunteer Officer to take a hands-on approach to providing high quality, proactive and responsive services to the employees, managers and volunteers;

Deliver effective HR solutions and continually seek to improve HR processes and procedures across the Hospice;

Provide effective support and coaching to managers and employees to ensure they are equipped to deal with HR issues;

Work with the Volunteer Officer and managers across the Hospice to attract and develop a wide pool for capable and engaged volunteers; and

Ensure the overall effective management of systems and reporting mechanism across the HR function.

HR Service Delivery

Provide high quality advice and guidance to managers on all aspects of operational HR;

Work with managers to offer advice and guidance in relation to employee relations issues and casework;

Oversee the People and Culture Officer in the management of first level staffing issues/casework meetings, including absence monitoring meetings, flexible working meetings and maternity meetings;

Take the lead in managing and attending employee relations activities including disciplinary and grievance processes and associated investigations;

Work with the Director of People and Culture to ensure that People and Culture activities are delivered within budget;

Review HR and Volunteer policies and procedures within agreed timescales to ensure they are in line with relevant regulation and legislation and that there is a focus on continual improvement;

Work with the People and Culture Team to ensure HR, Volunteer and Reception systems and processes are effective, up to date and operate in line with legislation and regulatory requirements;

Ensure HR compliance in terms of ongoing compliance checks, compliance of employment checks and DBS checks;

Work with the People and Culture Officer, Volunteer Officer and People and Culture Admin Assistant to ensure effective filing systems and that all HR records are accurate, up to date and fully maintained;

Ensure the Hospice's annual programme of training, including mandatory training for employees and volunteers is effectively implemented, monitored and reported;

Oversee GDPR compliance in respect of employee and volunteer data; and

Deputise for the Director of People and Culture as required.

Recruitment and Retention

Take a leading role in developing and maintaining close oversight of the Hospice's recruitment activity to ensure it is managed effectively and promotes diversity across the Hospice through working with recruiting managers;

Work proactively to plan out recruitment activity and timescales; and

Attend interviews to ensure safe recruitment and good practice as agreed.

Volunteer Programme Delivery

In liaison with the Director of People and Culture and Volunteer Officer develop and deliver of a programme of attracting volunteers which enhances the number, range, capability and value of volunteers across the Hospice;

Work with the Director of People and Culture, Volunteer Officer and line managers to regularly review the scope and range of volunteer positions available across the Hospice;

Oversee the Volunteer Officer in the recruitment of good calibre volunteers across different volunteer posts;

Work with managers to ensure good calibre volunteers are engaged and retained; and

Ensure the ability to regularly report on the contribution made by volunteers.

Training

Work with the Director of People and Culture to ensure the coordination and delivery of agreed HR training;

Facilitate the management of apprenticeships across the Hospice; and

Work with the Director of People and Culture and People and Culture Officer to administer training within budget.

HR Management Information

Ensure accurate management information is produced within agreed timescales for employees and volunteers; and

Ensure information is accurately analysed to drive decision making.

Line Management

Manage the People and Culture Officer, Volunteer Officer and People and Culture Admin Assistant to ensure that consistent, high quality advice and support is offered to staff, the Collaborative Chief Executive's Office and the Board;

Effectively manage the performance of those who report to you and carry out appraisals in line with Hospice policy;

Ensure the reportees work to agreed objectives and is clear about expected standards of performance.

General Duties and Responsibilities

All employees are required to abide by the Health and Safety at Work Act, attend annual mandatory training sessions and ensure they comply with Hospice policies and procedures at all times;

Employees must demonstrate commitment to their own personal development and are required to make a positive contribution to fundraising and raising the profile of the Hospice;

Strict confidentiality applying to all aspects of Hospice business must be observed at all times.

The tasks and responsibilities outlined in this job description is not exhaustive and the post holder may be required to undertake other tasks in agreement with their line manager

The Prince of Wales Hospice has been providing care to people with a life-limiting illness since 1989. Our services are available to any adult from the Five Towns area of the Wakefield District.