People Operations Administrator

Would you like to work in a people focused role, supporting our managers and employees across our customer base and within our own organisation? Are you looking to develop your career in HR? If so, we would love to hear from you!
We are seeking a dedicated and organised People Administrator to join our people operations team. In this pivotal role, you will be the first point of contact for all administrative queries and provide essential first-stage advice and support to both managers and staff.
We are looking for a motivated and enthusiastic individual who is willing to work towards a Chartered Institute Personnel Development (CIPD) Level 3 qualification and be someone who has attention to detail, good communication skills and is solution focused to provide accurate advice and a quality service for our stakeholders. A high level of initiative is also required.
SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions., The role provides high quality customer focused administrative HR support and is the first point of contact for queries received by the People Lifecycle Team. There will also be a requirement to support the People Administrator teams as and when required.
In this role, you'll play a critical part in managing our communications by overseeing email triage. You will be responsible for efficiently sorting, prioritising, and responding to a high volume of incoming emails to your aligned customers, ensuring that queries and tasks are answered or where appropriate directed to the appropriate teams or individuals.
Your attention to detail and ability to quickly assess the urgency and importance of each message will be essential in maintaining smooth and timely communication across the organization. If you thrive in a fast-paced environment and have a knack for staying organised, this role is for you!
Key responsibilities are:
· Administrative Support: Handle a wide range of HR admin queries, ensuring accurate and timely responses.
· First-Stage Advice: Provide first-line HR guidance to managers and staff on policies, procedures, and best practices.
· Data Management: Maintain and update HR records and systems, ensuring all information is accurate and up to date.
· Collaboration: Work closely with the wider HR teams to support various HR requirements to ensure stakeholders receive 1^st class customer service within the service level agreement.

Working for our organisation
We work in a hybrid way working from home and the office. There will be a requirement for on-site / cross SCW estates & Customer visits as and when required.

+ Experience: Previous experience in an HR or administrative role is essential.
+ Communication: Strong interpersonal skills with the ability to communicate effectively with all levels of staff.
+ Attention to Detail: Meticulous and organised, with a keen eye for detail.
+ Problem-Solving: Ability to handle queries and issues calmly and efficiently using initiative to seek solutions.
+ Discretion: High level of confidentiality and professionalism

SCW offers agile and hybrid ways of working. Hybrid working is a type of flexible working where employees blend working from different locations. It offers the employee the ability to choose to work wherever and however they are most productive, whether it be in an office, at home, or a customer site. Office location can be flexible within the SCW estate and will be agreed upon offer of contract.
SCW staff that are in posts considered to be agile will not be expected to attend office space for general working but will be required on occasions to attend face to face meetings and collaborative working sessions that may require travel to their home base or other locations across the estate or customer sites.
Please feel free to contact the Recruiting Manager of this vacancy to discuss further the working arrangement.
Some of our sites have accessible parking provision which is free or paid for work purpose this not contractual entitlement.
We make every effort to contact all candidates to let them know the outcome of their application. However, if you haven't heard back from us within 2 weeks after the closing date, please assume that your application has not been successful.
This is an exciting time to join NHS South, Central and West.
SCW is an NHS support and transformation organisation that helps health and social care organisations deliver the best possible care to people. As partners of choice to more than 200 organisations that support millions of people, our mission is to help deliver the NHS Long Term Plan, improving the health and wellbeing of communities.
We're supporting clients whose vision and quest for innovation requires us to be flexible, adaptable and open to adventure; giving us the freedom to work in new ways, looking at things from a different angle and challenging the norm.
We are an equal opportunities employer committed to attracting and retaining the best people in order to provide the best possible services to our customers. Our people enjoy challenging, rewarding roles, supporting our customers to improve their local health and care services.
We want our people to fulfil their potential so we offer a wide range of training, opportunities to gain qualifications, as well as access to coaching, mentoring schemes and employee wellbeing and support for a healthy work-life balance.
SCW were selected as an NHS Employers Diversity and Inclusion Partner for three consecutive years 2015-2018 and are now proud to be Alumni of this programme.
If you are successful in your application, we will value your experience, your contribution and we will give you the knowledge to succeed as part of your specialist team and as part of our organisation.
Our values
Patients First: our sole focus and inspiration is to help commissioners improve the quality of patient care, treatment and experience.
Aspirational: we deliver excellence, and celebrate innovation. This drives us towards becoming the best.
Collaborative: we build effective partnerships, whilst focusing on delivery. We work towards achieving shared goals.
Insightful: As experts in our fields, we understand the bigger picture and its complexities, we challenge convention, and we uncover opportunities.
Respectful: We treat everyone with respect and hope it will be returned. Recognising and valuing their knowledge, we involve our customers, teams and partners in decisions.
Please note SCW asks successful candidates to upload their Right to Work and Identity documents for digital verification. If you are unable to provide the required documents for the digital verification or do not have access to a smartphone or tablet, this will result in the verification being done face-to-face.

+ Competitive salary and benefits package.
+ A chance to make a real impact on our organisation and its people.
+ Agile working opportunities, Please refer to the job description and person specification for further details and information regarding this role.