People Operations Helpdesk Co-ordinator

An exciting opportunity has arisen to work in the people operations helpdesk, in a team providing first-line support in personnel- and pay-related matters and administration services for pub-based employees. The helpdesk team is responsible for ensuring that all employees are paid correctly, on time, and that any queries are dealt with in a timely, consistent and friendly manner. Working as part of the team, you will be responsible for completing personnel and payroll administration, dealing with and responding to queries (predominately via e-mail) and data input. For anyone interested in a career in personnel and/or payroll, this role is an ideal start., administration checks, checking proof-of-right-to-work documentation, responding to recruitment queries and supporting the recruitment process, creating and updating employees` records and producing letters
-inputting data to Resourcelink to provide accurate employee payments, assisting with the weekly and monthly payroll preparation
-responding to employees` queries, processing information and data input
-answering e-mails to the helpdesk, providing first-time response on pay- and contract-related matters
-managing shared inboxes as part of the team, providing timely responses/resolution and supporting knowledge-sharing to increase training and awareness in pubs
-creating and updating any pub employees` records for several pay- and contract-related tasks, including:

new starters
proof of right to work
promotions
leavers
holidays
pay adjustments
transfers
accommodation

-running reports to support the business and aid payroll reconciliation/control checks
-issuing letters and confirmation of pay- and contract-related changes to employees and operations
-filing employee documentation accurately
-supporting defining new processes, procedures and policies, maintaining current procedures and process improvements
-other ad-hoc duties, as required

good customer service focus, pleasant and confident e-mail manner,
with a happy-to-help approach
-strong commitment and motivation, with a respect for deadlines,
ownership of tasks and working as a team
-enjoys helping others and resolving queries and problems
-ability to adopt and follow standard processes, as well as challenge ways of working, with suggestions for improved efficiency and customer service
-confident communicator, with the ability to liaise at all levels in the business
and to contribute in meetings
-ability to work in a dynamic and challenging environment, with flexibility to deal with change and different priorities
-ability to work with minimum supervision to tight deadlines across different aspects of the role, on a rota basis

Qualification and experience:
-personnel and payroll knowledge through pub experience
-good system skills, with knowledge of Resourcelink
-Microsoft Word and Excel, including complex formulae/functions/mail management

Salary: £27,000 per annum

Benefits: 25 days` paid holiday (plus bank holidays) pro rata; head-office bonus scheme; free shares (after 18 months with the company); private medical insurance; contributory pension scheme; employee discount; free head-office parking
Hours per week:
37.5
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