People Partner (Employee Relations)

We are looking for a People Partner to provide guidance and support to the Employee Relations (ER) team and manage high level and escalated employee-related cases, often involving complex legal issues and multiple parties. To develop and drive the delivery of our ER approach and roadmap ensuring the provision of a consistent, 'platinum' service to the business which is strategic aligned and legally compliant. Responsibilities Provide leadership and support:

• Act as a point of escalation for the ER team and provide expert guidance and support with escalated ER cases.
• Manage and support the delivery of ER initiatives, such as toolkits, root cause analysis. Working with the People Partnering network & key stakeholders to identify project deliverables, support the development of the strategy, rationale and the phasing of the implementation.
• Oversee the development and management of HR policies and procedures relating to ER to ensure they are current and effective and consistently applied across the business.
• Oversee the monitoring and reporting of team performance metrics assessing performance against function KPIs. Ensuring that data is at the heart of all activity, enabling data driven decisions and effective measurement.
Provide effective employee relations management:
• Manage and resolve escalated employee-related cases with a high degree of sensitivity and confidentiality ensuring all cases are managed in a timely and effective manner and are legally compliant.
• Manage and support cases escalated to ACAS and those that have progressed to an employment tribunal.
• Act as an expert consultant for the business and People Operations with technical referrals on HR cases.
​​Provide a valued and high-quality Employee Relations Service:
• Ensure the timely, and effective resolution of escalated employee relations issues.
• Ensure cases are handled in compliance with relevant employment legislation and regulations.
• Ensure that continuous improvement is embedded in all processes and that evolution of colleague experience alongside process efficiency continues.
• Work with the business and the People teams to ensure the customer journey provides a 'platinum' experience at every touchpoint.
• Ensure the HRIS data quality of the cases managed.
• Demonstrate credibility and competence to enhance stakeholder confidence of People Operations.
Develop and maintain productive senior stakeholder relationships:
• In conjunction with the People Partnering teams, and People Centres of Excellence, ensure employee-related matters are handled effectively and efficiently.
• Work closely with legal advisors and external partners to ensure the organisation is fully compliant with employment legislation.
Provide Insight:
• Use people data effectively to make informed business decisions and forecast longer term business needs and trends. Establish the root cause of cases and prepare lessons learnt so decision-making can be improved throughout the employee lifecycle.
• Have a company view of ER cases and provide regular updates and emerging trends to the Senior HRBP for OD and ER and the wider People Leadership team.
• Conduct horizon scanning to anticipate and prepare for changes in legislation, case law, and future workplace trends, ensuring the organisation remains compliant and proactive in addressing emerging challenges.
  
  Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organisation.
• Strong problem solving and conflict resolution.
• Remain tactful and diplomatic whilst asking effective questions to establish information and fact.
• Demonstrates Admiral's values, treating colleagues equally and fairly with kindness and respect.
• Ability to work with and challenge legal counsel in relation to cases.
• Have an excellent eye for detail and be very organised.
• Proactive and emotionally resilient.
• Confidently make decisions and objectively justify them.
• Confident in working independently but skilled at collaboration to deliver results.
• Proven track record of managing complex employee relations cases to a high level.
• Working knowledge of Employment Law and of current HR best practice, trends, and changes.
• Proven ability to develop and effectively manage relationships with stakeholders.
• Ability to manage multiple cases at once.
• Ability plan, lead and drive employee relations initiatives and roadmaps
• Employment tribunal support and preparation.
  
  We will review your CV within 5 working days of application and get back to you.
• We are a hybrid working team and you will be required to come to our Cardiff office 1 day per week (or more if you prefer).
• We will give you everything you need to work comfortably from home.
Our Commitment to You At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status. All qualified applicants will receive equal consideration for employment. Salary, Benefits, and Work-Life Balance We do not have a set salary for this position, as it will be dependent on the successful candidate's experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package. At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible. All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation. You can also view some of our other key benefits here.