Perceived Quality Manager

We are recruiting for a Perceived Quality Manager to join our fantastic Perceived Quality team. The Perceived Quality Manager is responsible for building and managing the Perceived Quality team at McLaren. Perceived Quality (PQ) is a collection of subjective and objective factors which have an influence on the customer's perception of the overall worth of the vehicle, with respect to its intended purpose and benchmark competitors. The PQ team find and deliver design and engineering solutions for Perceived Quality factors on future vehicle programmes. You will report to the Head of Product Quality Standards. What You'll Do

• Building and leading a team of engineering principals and seniors, who are responsible for the Perceived Quality attribute development activity, across all future vehicle programmes at McLaren Automotive, including running changes (series) and personalisation (MSO) projects.
• Accountability for achieving PQ targets across all programmes, and is personally responsible to drive resolution of any PQ concerns where they threaten programme delivery.
• These targets and departmental objectives are set annually by the PQ Manager to meet company imperatives.
• Implementing a climate of best-practice and continuous improvement in PQ procedures and solutions. This includes evolving or refreshing all current Design Guides, PQ documents, and McLaren standards.
• Responsible for developing the capability and direction of the PQ attribute function in McLaren which includes tasks such as:
• Creating and maintaining a PQ implementation roadmap.
• Evolving the PQ assessment methodology and scoring process including statistical analysis of assessors.
• Authoring and approving PQ processes in McLaren standards library (MSL).
• Overseeing and approving PQ design memoranda as a reference to design for PQ.
• Communicating the principles of PQ to the McLaren engineering community to encourage adherence.
• Overseeing the creation of a PQ database of best-in-class examples and best-practice solutions.
• Introducing an appearance approval process by extending McLaren benchmarking to enable further understanding of the needs of the customer to identify and cascade the specification requirements. Working with suppliers to ensure the delivery meets these expectations and achieves sign off.
• Leading the Interior departments (20 heads currently) succession planning and personal development strategies
• Delivering a robust PQ strategy encompassing OEM benchmark platform strategy with unique McLaren DNA to prepare the business for our next range of BEV vehicles
• Delivering a 10% reduction on ongoing changes post G3 as a result of late change when delivering the required PQ level
  
  Degree qualified or has similar qualification in either Design, Consumer, Engineering, Marketing or related fields.
• 5 years+ Proven industry experience in Perceived Quality or Customer Research / Product development
• Must demonstrate a level of design (aesthetic) empathy, through work experience or personal projects.
• Has a functional knowledge of a variety of production and prototype fabrication methods.
• Is competent in Microsoft Office software products.
• Able to use Adobe Photoshop and InDesign to create convincing imagery and documents.
• Knowledge of CATIA CAD software or Alias/ICEMSurf CAS software would be a benefit.
  
  No restraints. No limitations. We don't simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.
It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.

What We'll Do for You We offer a wide - ranging benefits package, which includes:
• Structured career development framework
• 25 days' holiday, plus bank holiday. Annual buy & sell up to five days
• Enhanced company pension scheme
• Discretionary annual bonus award
• Private medical insurance and health cash plan
• Life assurance 4x your basic salary
• Benefits you can adapt to your lifestyle, such as discounted shopping
• Generous parental leave policies including market leading maternity leave
• Tax efficient nursery scheme benefit
• A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice
• Friends and family day
• Opportunities to experience our fantastic cars