Performance and Delivery Manager - CDC

An exciting opportunity has arisen for a Performance and Delivery Manager to join our Cancer Services Team
Mersey & West Lancashire Teaching Hospitals NHS Trust (MWL) is unique in having two Community Diagnostic Centres (CDCs) within the Trust, one at Southport and one at St. Helens, and a fantastic opportunity has arisen to join the CDC Administration Team.
The Community Diagnostic Centres provide a vital service to the community, as the early detection and diagnosis of a wide range of conditions can lead to earlier support and interventions which lead to better patient outcomes, reduced hospital stays and potentially save lives, particularly for those people with cancer.
The role is responsible for the reporting of the Trust's CDC targets including but not limited to activity, and quality targets including monitoring performance, benchmarking and triangulation.
You will be the accountable officer for setting of appropriate metrics and ensuring performance and progress is properly monitored and reported on to the appropriate committees.
You will be a team player with excellent communication skills and a drive and energy to improve the patient experience.
Extensive knowledge of national CDC guidance, as well as NHS statutory reporting, data flows, commissioning processes, PBR and DH Central returns will be essential., The post holder will work across both Trust CDCs and provide highly specialist analytical support to Service Leads throughout the organisation. The post holder will be responsible for operational and developmental work streams on which they will take the managerial lead.
An appreciation for how benchmarking can be used to identify opportunities for improvement and how to realise these opportunities through practical change is required.
The candidate will need to build effective relationships within the team, wider organisation and with our key stakeholders, ensuring regular reports are provided to meet their needs and improve their analysis and interpretation of diagnostic and CDC performance.
Travel across the Trust sites will be required as part of the role., COMMUNICATION & RELATIONSHIP SKILLS
+ The post holder will work across all Trust services providing highly specialist analytical support to managers throughout the organisation. The post holder will be responsible for operational and developmental work streams on which they will take the managerial lead.
+ To communicate highly complex, highly sensitive or highly contentious information to peers and individuals with no background knowledge in information to ensure the message is clear and concise. A high level of interpersonal skills are required for communicating in a hostile, antagonistic or highly emotive atmosphere to motivate and encourage changes to support delivery of KPI's and the data quality strategy.
+ Highly developed interpersonal, oral and written communication skills and negotiation and influencing skills.
+ Ability and resilience to deal with conflict where there is a challenge from all levels of staff across all areas of the Trust.
+ To develop and undertake presentations when required to large groups of clinical or non-clinical staff as part of workshops or team meetings to communicate the results of analyses carried out or to promote the work and strategies of the CDC.
+ A lateral thinker with the confidence and resilience to operate in a complex and high profile environment in which challenge from individuals up to Executive level will be present. Ability to achieve a balance between being supporting and challenging, both in regular informal discussions and in the presence of senior staff at formal meetings.
+ To support all members of the CDC staff to develop their analytical and judgment skills to provide a responsive service.
+ To build effective relationships within the team, throughout the Trust and our key stakeholders, ensuring regular reports meet their needs and improve their analysis and interpretation skills of all information.
+ Represent the Trust at local and national workshops, providing clear and informative feedback and advice to the Directorate Manager and COO., + Manage the delivery of the Trust's CDC Performance Report and analysis of those indicators therein by having highly developed specialist knowledge across a range of NHS pathways, procedures and practices underpinned by sound theoretical knowledge or practical experience.
+ Deliver training to groups or on a one-one-basis on best practice for completion of narrative and action plans to support delivery of key Trust KPI's for committees and Board papers.
+ Be the responsible officer for the delivery of the Trust's CDC standards and the delivery and oversight of the CDC Accountability Framework.
+ To act as lead for the Trust's CDC performance programme
+ Knowledge and experience of using programme and project management in a large complex organisation and working across teams and organisational boundaries to ensure patient (customer), staff, quality, financial and efficiency benefits are defined and delivered.
+ Experience of supporting and working aligned to a rigorous performance management framework. An understanding of performance management processes and supporting roles.
+ Experience of effective stakeholder management up to and including Executive level.
+ Expert knowledge of Cancer Referral Pathways, DM01 rules and application,18 Week Referral to Treatment pathways, rules and application
ANALYTICAL & JUDGEMENTAL SKILLS
+ To interpret and communicate highly complex information both internally and externally to individuals or groups to ensure it is understood and acted on appropriately.
+ To be persuasive and be able to influence a variety of stakeholders to adopt changes and ensure staff engage with priorities identified by the Trust.
+ Ability to learn rapidly and track and understand a complex range of multi-faceted activities within individual areas, some of which may be linked to one another.
+ Provide expert analysis on trajectory and improvement plans incorporating any recommendations from National policy and regulatory bodies. This will include proactively proposing changes to operational processes within services to sustain improvement.
+ Ability to analyse, evaluate and synthesise data and information from a wide range of sources to solve or pre-empt problems.
+ Strong evidence of team working across professional boundaries. Evidence of facilitation skills able to bring others together to work jointly in pursuit of a shared outcome.
+ Ability to use coaching skills to help drive sustainable change.
+ To manage and monitor performance against trajectories and improvement plans to ensure the Trust is aware of progress and able to forecast their position.
+ To be the Trust's subject matter expert in CDC benchmarking information with local and national peers.
+ Provide expert analysis and validation of data provided by the regional and national teams including but not limited to the CDC National Programme
+ To analyse, investigate and resolve highly complex information queries where there are a range of different options and conflicting leading opinions.
PLANNING & ORGANISATIONAL SKILLS
+ Have the ability to manage and co-ordinate multiple programmes/projects concurrently, including interdependencies within an environment of change.
+ To maintain a comprehensive understanding of operational issues in the Trust and external stakeholder bodies and identify how these issues may impact on or be impacted upon by information.
+ Plan and deliver the development of the Trust's CDC Performance Report on a monthly basis for Committee's and Board meetings.
+ Develop, implement and maintain a structured strategy for CDC Data Quality across the Trust to support the reporting of information from a range of sources to a range of end users.
+ Lead on the production of action plans for the delivery of the Trust's CDC standards where performance does not meet target.
+ Lead on the planning and organisation of the CDC team to ensure seamless service delivery.
+ Develop robust plans for the department in order to remain compliant with any changes in rules to Cancer Pathway standards, DM01 standards,18 week RTT pathways.
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. You are part of an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [email protected]
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
· All employees have the right to request flexible working from day one of employment.
· There is no limit on the number of requests they can make.
· Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.
Working for Team MWL
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website
You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
The Trust will not accept applications which are found to be AI generated.
Additional Information
Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here.
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.

+ An appreciation for how benchmarking can be used to identify opportunities for improvement and how to realise these opportunities through practical change.
+ An understanding of the change process, its importance in enabling an organisation to meet immediate and future challenges.
+ Broad knowledge of the delivery and governance of health services and the challenges they face. It would be desirable to have an understanding of the current environment in which the Trust operates likely future developments.
+ Understand a range of likely issues across the Trust which may be complex and have the ability to analyse and interpret these and recommend innovative solutions to identify new ways of working.
+ Knowledge of the Lean 6 sigma improvement methodology would be desirable.
+ To give and receive informal training through mentorship and shadowing to learn new skills and expand job portfolio.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
Rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme