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Performance & Improvement Officer

Lincolnshire Housing Partnership, Grimsby, North East Lincolnshire

Performance & Improvement Officer

Salary not available. View on company website.

Lincolnshire Housing Partnership, Grimsby, North East Lincolnshire

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 19 Dec | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 3582d82fb5524908b818aa7d2a663272

Full Job Description

  • Use performance reporting to drive improvement, putting in place actionable plans for the operational functions.
  • Establish good working relationships across the organisation at all levels and be able to positively influence.
  • Support with managing the Performance Health Checks initiative, meeting with designated services to review performance and support with the identification of improvements.
  • Production, validation, and submission of reporting requirements to the Regulator to Social Housing and HouseMark.
  • Drive improved customer experience using customer insights and mystery shopping.
  • Production and reporting of operational performance and analysis of trends for the respective service areas.
  • Assist with the production of Board and Committee Performance Reports, providing analytical support on the performance data and for any ad-hoc reports requested by our Corporate and Executive leadership teams.
  • Undertake quantitative and qualitative data analysis to produce service level reports, providing business intelligence, analytical detail and actionable insights.
  • Leverage new technologies to support with analysis and insight production.

    Educated to degree level or equivalent experience.
  • Excellent analytical skills with the ability to gather, organise and analyse large datasets with accuracy.
  • Advanced Microsoft Excel skills.
  • Knowledge and experience of data visualisation techniques or a commitment to develop (particularly PowerBI).
  • Ability to tell stories with data that are engaging.
  • Excellent written and oral communication skills.
  • Strong organisational, time and project management skills.
  • Experience of process improvement.

    We are really excited about our future vision and are looking for aPerformance and Improvement Officerto work closely with thePerformance Managerand be part of our dynamic Business Intelligence team.
    • ThePerformance and Improvement Officerwill be responsible for producing and providing high-quality analysis and evaluation of performance data, and to provide insight and recommendations to support the strategic objectives ofLincolnshire Housing Partnership. ThePerformance and Improvement Officerrole is flexible under our agile working policy; therefore, you will be able to work from wherever is suitable to complete the task at hand. This might be at home, at one of offices located in Grimsby or Boston, or somewhere else! What is Lincolnshire Housing partnership like to work for? At LHP, were committed to creating great homes and strong communities. Our vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all our communities and supports everyone to thrive. Were a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers. There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback. Check out ourYoutubechannel to hear some stories of what it's like to work here!, At LHP we are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression. We measure our success within this area by the number of internal promotions that we can achieve and that we are able to retain our best talent. The natural career progression routes that would be applicable to your role are Performance Manager and Corporate Head of Risk and Assurance.

    What additional benefits will I get from working for Lincolnshire Housing Partnership?
  • An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
  • A Cycle-to-Work Initiative Promoting Personal Wellbeing and Environmental Awareness
  • Discounted Shopping Vouchers through Westfield Health
  • Opportunities to learn new skills and knowledge through our fantastic corporate training programme
  • A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
  • 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service
  • The ability to earn additional holiday days through full attendance
  • Mental Health First Aiders across the business, lets be there for each other!

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