Performance & Insight Senior Analyst

Npower Business Solutions powered by E.ON is a leading £5 billion revenue business with a vision to become the number one B2B energy supplier in the UK. We serve approximately 60,000 customers and manage around 300,000 meter points in the Industrial and Commercial (I&C) sector. We have an exciting opportunity for a Performance & Insight Senior Analyst to join our Mid-Market Growth & Optimisation team. For this role, you will identify trends, providing insight on their underlying causes, and challenge stakeholders where underperformance is identified and develop and drive initiatives to enhance performance. You will have strong organisational skills with ability to collaborate with stakeholders to balance tactical and strategic business priorities. This role offers the hybrid working approach, where you will be working in the office (Solihull) 1-2 days per week. Key responsibilities: - Prepare business cases and forecasts for steering business decisions, being a key interface with
Sales, Service and Operation teams. - Deliver commercial and operational Continuous Improvement initiatives prioritised by business need and impact based on analysis of segment performance and collaborating closely with stakeholders. - Develop segment and channel strategies to optimise the end-to-end performance, in line with business expectations and market conditions. - Understand and interpret internal/external policy/regulation changes and provide recommendations to ensure adherence. - Develop initiatives (including process improvements) where compliance levels do not meet targets. - Ensure resource planning is in place and meets the segments and channels needs for capacity and skill levels, with appropriate training initiatives in place to support this. - Support wider business projects to deliver strategic priorities.