Performance and Operations Manager (Band 7)

The Bristol Centre for Enablement (BCE) is seeking a motivated and inquisitive Performance and Operations Manager. Responsible for the effective management of patient related performance for the six services at BCE, you will oversee theadministrative teams to ensure high quality scheduling of patients within services with proactive patient level management of pathways. As our services form lifelong relationships with our patients, this opportunity will make a profound difference by driving service improvement and patient experience. Management, analysis and presentation of data will be central to supporting the Service leads with daily pathway management and prioritising improvement opportunities. This role is at the heart of BCE's service development and excellence. Strong attention to detail with a focus on being better tomorrow than today will therefore be vital. Using the Trust's continuous improvement model, you willact as the lead for service improvement in operational processes; to improve performance and support the delivery of high quality, patient centred care. Refined and sensitive people management skills coupled with the drive to see tasks through to completion is crucial. Suitable for an experienced, improvement focussed manager looking for opportunities to enhance and develop their skills further., You will:

• Work closely with Service Leads and colleagues in the services to plan and co-ordinate resources to ensure achievement of access targets in line with Trust objectives.
• Lead performance huddles across a workforce of 100 + staff, including boards and action logs aligned to business plans and ensure engagement from all levels of staff.
• Lead workshops to teams across BCE on complex and sensitive service continuous improvement, often using skills to motivate, engage and encourage staff to adapt existing working practices.
• Act as a key member of the BCE senior management team and deputise for the General Manager on designated projects.
• Engage with external bodies such as commissioners and customers (Gloucester Wheelchair Services) as part of managing and improving service performance.
• Lead service improvement in operational processes; reporting to the General Manager, you will lead on projects and initiatives as identified by senior managers and by you.
• Be responsible for analysing and monitoring demand and capacity for services, ensuring that the Trust achieves its key performance objectives and that patients are managed in line with Trust policies and national standards for booking.
  
  Dedicated to supporting patients with complex disabilities to be more independent, the Bristol Centre for Enablement has over 100 passionate and engaged staff and provides local and regional assistive technology services across the South West (Wheelchairs and Wheelchair repairs, Orthotics, Prosthetics, Communication Aids and Electronic Assistive technology).
Our services are highly specialised with teams of experienced professionals working across the region to provide bespoke equipment patients' use daily to facilitate active living. The centre operates its own software supporting the six services with PAS, stock management and procurement and captures activity delivered in Trusts, schools, primary care and domiciliary locations. Located at Patchway, away from NBT's main hospital site, BCE is close to the Mall at Cribbs Causeway with excellent access to parking, public transport and main roads (M5, M4). The area has excellent shopping and restaurants. There are two other locations, Plymouth and Cheltenham, from which staff deliver regional services. North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.