Perishable Air Logistics Operational Care Specialist

The Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by : executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation , and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection , Routings),

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• Review and ensure alignment of shipping instructions including to clarify any deviations / conflicts in contradiction to country regulations, export compliance and rate and routing information.
• Report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers
• Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
• Initiate and resolve any rate or performance discrepancies
• Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
  
  Extensive experience within the Air Logistics industry
• Outstanding operational customer care skills
• Excellent written and verbal communication and negotiation skills in English level C1