Perishable Operations Team Leader - London (Hayes)

Perishable Operations Team Leader - London (Hayes) As an Perishable Operations Team Leader you'll manage, coach and drive performance to achieve KPIs and a high level of customer service within a specialized team. Join a global network of passionate experts - backed by the latest technology, to take your career to the next level. Key Activities:

• Supporting and coordinating in the movement (via air, road, sea or courier - export & import) of perishable products.
• Own and grow Perishable Customer Portfolio, join customer calls and meetings.
• Adhere to Customs Compliance procedures and documentation.
• Customs entry for Specialist License movements.
• Complete retrospective Custom compliance actions
• Manage and Build Customer Relationships.
• Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies.
• Liaise directly with Transport & Warehouse teams on shipment planning and coordination.
• Liaise directly with overseas offices on shipment planning and coordination.
• Maintain mandatory milestones and remarks through CargoWise (internal system).
• Use CargoWise to create, manage and maintain shipments.
• Support the measurement of Key Performance Indicators & ensure Job Files are fully and accurately completed reflecting all commercially relevant information and services provided.
• Manage allocated customers against agreed SOPs.
• Update internal complaints tools with all required inputs including root cause and solution.
• Engage and grow all people in area of responsibility through the implementation of Active Leadership.
• Identifying and supporting key areas of added value to the customer.
• Contribute to the First Choice continuous improvement program.
• Participate & lead Weekly Team briefing sessions.
• Complete all statutory and mandatory training.
• Manage Compliance procedures and documentation.
• Client sales meetings, directly or in co operation with UK Perishables Manager and or sales team
• Any other duties as required.
Skills and Experience:
• Knowledge of Freight Forwarding industry: Exports/Imports & related processes.
• Five or more years' experience within the Freight Forwarding Industry (knowledge in perishable related movements preferred).
• Experience of HMRC procedures (knowledge of CDS).
• Proven Exports/Imports experience with a good knowledge of Customer Service, processes and systems.
• A proven ability to identify and meet customer service needs in a professional and friendly manner.
• Ability to lead and motive a team to achieve KPI's.
• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
• Results driven and good attention to details.
• Good written and spoken English and excellent telephone and e-mail skills.
• Good ability to learn new computer systems.
• Able to prioritise and perform under pressure.
• Self-directed working style.
• 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable.
LOCATION: London (Hayes) HOURS: 37.5hrs, 09.00-17.30, Monday - Friday


• Knowledge of Freight Forwarding industry: Exports/Imports & related processes.
• Five or more years' experience within the Freight Forwarding Industry (knowledge in perishable related movements preferred).
• Experience of HMRC procedures (knowledge of CDS).
• Proven Exports/Imports experience with a good knowledge of Customer Service, processes and systems.
• A proven ability to identify and meet customer service needs in a professional and friendly manner.
• Ability to lead and motive a team to achieve KPI's.
• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
• Results driven and good attention to details.
• Good written and spoken English and excellent telephone and e-mail skills.
• Good ability to learn new computer systems.
• Able to prioritise and perform under pressure.
• Self-directed working style.
• 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable.