Personal Assistant

An exciting opportunity has arisen for a Personal Assistant to join the Specialist Services Network. The post holder will provide PA support to senior clinicians and management. This role is for a highly organised, professional and committed PA who holds full responsibility to provide a comprehensive, confidential and high quality secretarial and administrative service to ensure the efficient and effective organisation for the service. Working pattern (hours): Full time Hours / sessions per week: 37.5 hours per week,

• When directed, on behalf of the manager to communicate and correspond with senior/network managers within the network on difficult, sensitive, complex and sometimes contentious issues. This will require a level of negotiating, empathy and reassurance skills to foster cooperation
• Produce briefings and presentations as requested. This may involve producing documentation for significant internal communication events including 'Engage' providing an update on the network's current priorities, progress against them and to enable attendees to feedback their thoughts to the SMT (Senior Management Team)
• To actively contribute to the network management team through supporting the delivery of day-to-day activities and projects, assisting with the delivery of a range of business initiatives and projects aimed at the delivery of quality and excellence
• To act as a first point of contact for the manager/managers either by telephone, letter, fax, email or in person, presenting at all times a welcoming, friendly and helpful attitude
• To develop a network of key relationships both within and outside of the network in order to help facilitate the performance of the manager/managers responsibilities and to enhance their reputation.
• To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy
• Ability to deal with complaints, face-to-face, written and over the telephone, which occasionally can be distressing and emotional
  
  Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.