Personal Facilitator - Rayleigh Library

The Personal Facilitator will support the Customer Services Assistant to deliver their role efficiently and effectively. The personal facilitator enables the person supported to carry out their role by supporting tasks to allow them to be successful in their role. The activities are varied and include assimilating complex information in a variety of formats and sharing this information with the Customer Services Assistant. The facilitator will support and assist in recalling processes and use of various IT systems. They will be supporting with projects and events, preparing resources, managing correspondence, and evaluating in relation to the set project/event. The Personal Facilitator will also ensure the Customer Services Assistant recalls and is compliant with GDPR as they deliver their role. Accountabilities

• Assist and support the Customer Services Assistant in undertaking all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities.
• Assist Customer Services Assistant in providing support to customers using information communications technology (ICT) equipment and software.
• Assist and support the Customer Services Assistant in contributing to promotional activities, marketing and display work and the achievement of agreed targets for income generation.
• Assist and support the Customer Services Assistant with the compilation of statistical returns, and any other general administrative duties.
• Proactively assist & review the Customer Service Assistant's inbox and post, prioritising and marking items for their attention, taking the initiative to resolve issues where appropriate, using personal judgement in relation to prioritisation.
• Represent and communicate on behalf of the Customer Services Assistant to a wide range of internal and external partners/stakeholders, when necessary.
• Support the Customer Services Assistant in complying with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.
  
  Educated to RQF level 3 (A level) or equivalent by experience, with a good understanding of disability and health and safety issues.
• Evidence of continuing professional development and expert knowledge in relevant professional area
• Experience of working within an administrative environment
• Ability to develop skills and knowledge within role.
• Excellent communication skills in order to efficiently develop a good working relationship with the Advisor and, at times, communicate on the Advisor's behalf, reading aloud clearly and confidently.
• Excellent organisation and prioritisation skills to deliver tasks with conflicting deadlines, with the ability to work well under pressure and manage a demanding and varied workload.
• Excellent IT skills including a high level of competency using the MS Office suite of programmes and the ability to manage inboxes and calendars.
• Ability to absorb a variety of information quickly and re-interpret as necessary and ability to produce accurate work to deadline.
  
  As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
  
  This role will involve working 7 hours per week every Saturday based at Rayleigh Library. The pro rata salary will be £4,416 per annum.