Personalised Care Support Worker - Colorectal Cancer Team | East and North Hertfordshire NHS Trust

We have an opportunity for an experienced administrator who has excellent communication and IT skills to work with our Colorectal Cancer teams to implement Personalised care pathways for patients with Colorectal cancer. The cancer support worker for Personalised Care Follow Up (PCFU) will form an integral part of the Colorectal multidisciplinary team, alongside the CNS team caring for the physical, social and psychological needs of the patients who have completed their treatment for cancer. The support worker will assist the MDT in coordinating all appointments, signposting patients as necessary to the relevant team member to support the patient through the self-managed part of their pathway. This is part of a project. We will be looking to make this post substantive if successful in June 2025 At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Act as point of contact for queries relating to scheduling of patient appointments and co- ordination of patient follow up pathways. The patients maybe challenging i at times due to the anxiety of their cancer follow up. Respond to patient and other Healthcare professional's communication acting as a triage for patients and ensuring they are signposted to the appropriate member of the team. Manage the database for all patients on the PCFU, liaising with the MDT coordinator to ensure patients are reviewed as necessary at the weekly MDT. Be aware of the physical, emotional and psychological needs of the patient. Able to observe, listen and report any changes to the patient's condition to a member of the MDT so necessary guidance can be given. Identify to the clinical team, patients who require a Holistic Needs Assessment (HNA) and ensure one is completed prior to any appointments should they be needed

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.