Pest Escalation Manager

Due to continued growth, Arcus FM are recruiting for an experienced Pest Escalation Manager, to join us on a permanent basis to cover London & the South.

You'll be joining a friendly and dynamic team of professionals who are supportive, dedicated, and constantly looking for ways to improve our processes to provide the best service possible.

You'll be providing consistent and efficient technical support to the client on all matters pest related.

You'll play an important role within our compliance team:

• Work alongside the client to continually review client's processes around Pest and to provide Technical recommendations.


• Complete site reviews of highlighted premises, to assess current measures being employed by the clients Pest Contractor and making the required Technical recommendations to aid Pest Control effectively and efficiently to the Clients estate.


• Complete site audits to client service level agreements and conduct investigations to positively identify root causes analysis, to further treatments; should the Pest Contractors actions not be sufficient.


• To attend client escalation meetings to support the National Pest control Manager and Technical Pest Managers, as and when required.


• To work alongside the client to continually review client's processes around Pest and to provide Technical recommendations., Reporting directly into the National Pest Control Manager, you'll be part of a team of 9 colleagues. 40 hours a week Monday to Friday, with a degree of flexibility due to business requirements.


If you have pest control experience, have worked within Facilities Management or food retail environment, and enjoy working on resolving escalation issues, then we want to hear from you!


• Knowledge and Experience gained within a Pest Control environment (essential)


• (British Pest Control Association) BPCA Level 3 (essential)


• Legislation of pest control- ability to identify any business risks (essential)


• Full valid UK driving licence and car (essential)


• Willing to work out of hours when required (essential)


• Food retail experience is desirable


• Flexible to travel to other sites across the UK on an occasional basis


• Knowledge of building fabrics is desirable


• IT Literate (Excel, PowerPoint, Word, Outlook) as you'll be creating and delivering presentations to key stakeholders


You'll be proactive, resilient, and able to 'hit the ground running' with exceptional interpersonal skills. You'll have the ability to work collaboratively with all key stakeholders. You'll have excellent presentation, written and verbal skills with exceptional attention to detail.

You'll have extensive experience gained within a Pest Control role, from any sector or industry. You'll be resolving long standing issues and finding root cause analysis, to ensure the stores are coming off the escalation process., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• Salary: £45,162 per annum


• Car allowance £5,549 (Full UK license and own car is essential)


• Up to 10% discretionary bonus scheme, subject to achievement of targets


• 25 days annual leave + Bank Holidays


• Generous contributory pension scheme of matched contributions between 5% and 6%


• Life Assurance


• Salary Sacrifice Electronic Vehicle Scheme


• Learning & Development opportunities


• Funded Training Sponsorship Scheme


• Cycle to Work Scheme


• Health Cash Plan