Pharmacy Homecare Administrator

Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk, + Raise orders via the patient specific ordering system (EMIS) against homecare prescriptions and ensure they reach the homecare company in time for the next delivery date.
+ Process homecare invoices using the patient specific ordering system (EMIS)
+ Monitor and maintain all pharmacy databases that relate to homecare services
+ provide cover and support for other homecare staff as required, + Work as part of the team processing prescriptions for homecare supplies to patients in line with departmental procedures.
+ Raise orders and process invoices, in accordance with departmental procedures to ensure accurate charging to appropriate cost centres.
+ To be responsible for the posting/emailing of screened homecare orders to appropriate external homecare companies to ensure patients receive their medication in a timely manner.
+ Investigate and resolve invoice/prescription queries by liaising with external homecare companies, trust clinicians and relevant trust pharmacy homecare staff.
+ To appropriately manage queries from patients, homecare providers and hospital clinicians by phone or by email, (e.g. drug deliveries, complaints regarding homecare provider services etc).
+ To assist the Pharmacy Homecare Manager in the smooth running of the pharmacy homecare service.
+ To train and supervise the work of other appropriate staff on the day to day activities undertaken by the pharmacy homecare team.
+ To carry out all duties in a professional manner with due regard to the sensitivity and confidentiality of the personal and financial information.
+ Participate in resolving homecare supplier payment queries/disputes, including communicating with appropriate staff within the trust finance team, and homecare suppliers.
+ Review monthly financial statements from homecare providers and check for discrepancies and outstanding queries.
+ Maintaining the homecare database. This will involve the accurate input and manipulation of patient information in excel spreadsheets.
+ To act on requests regarding prescription renewals from homecare providers in a timely manner liaising with clinical teams/external homecare companies as needed.
+ To ensure that all requests for non-approved drugs are authorised by the appropriate senior pharmacist before processing prescriptions. This may involve the communication of complex, sensitive or contentious information to senior pharmacy staff or clinicians.
+ To attend pharmacy homecare team meetings and participate in discussions around homecare issues. This may include proposing changes to working practices within the pharmacy homecare team in order to improve efficiency and compliance to local homecare policies and adherence to RPS national standards.
+ To ensure that all urgent prescription requests are dealt with appropriately and promptly, with referral to the pharmacy homecare manager where appropriate.
+ To manage an unpredictable workload effectively including prioritising urgent work appropriately while ensuring that monthly, quarterly and yearly report timetables are met.
+ To work under own initiative within policies and procedures set by pharmacy and by the line manager.
+ To ensure all scanning and filling of Homecare paperwork is kept up to date with appropriate attention to detail.
+ Provide key performance indicators relating to the homecare service
+ Establish and maintain positive interpersonal relationships with other members of the pharmacy homecare team. Positive relationships are characterised by open communication, trust and respect
+ Be involved in covering the duties of other homecare staff during periods of annual leave and sickness.
To undertake any other tasks determined by the Pharmacy Homecare Manager which will appropriately aid in the delivery of the pharmacy homecare service
Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that's why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.
Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.
If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £42.90, Standard £22.90 or Basic £22.90) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £13 cost per year. This is a condition of your employment.
CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
If you have any questions please contact [email protected] for assistance.

The post holder will work as an administrator with the pharmacy homecare team processing prescriptions and invoices and dealing with queries.
This is a part-time position over 27 hours per week - hours to be agreed but will be within the office opening hours Monday- Friday .