Pharmacy Process Excellence Lead

Are you passionate about driving process innovation and ensuring excellence within the pharmacy industry? Do you have the expertise to shape, implement, and continuously improve business processes to meet strategic goals and regulatory requirements? If so, we have an exciting opportunity for you!,

• End-to-End Process Management: Design, develop, and execute business processes, ensuring alignment with LPCH's strategic priorities.
• Process Documentation and Compliance: Maintain and enhance current and future state process maps, guidelines, and SOPs to meet regulatory requirements.
• Performance Tracking and Risk Mitigation: Define, own, and report on process KPIs while identifying and addressing risks through effective actions.
• Subject Matter Expertise: Serve as the go-to expert in your area, using your knowledge to influence strategic direction and improve business effectiveness.
• Testing and Change Management: Oversee functional testing, validation, and change initiatives, ensuring business needs are met with high-quality solutions.
• Stakeholder Engagement: Collaborate across LPCH to gather feedback, align stakeholders, and secure buy-in for process changes and improvements.
  
  We are looking for a proactive leader with a proven ability to deliver excellence in process management and a strong understanding of the industry. The ideal candidate will have:
• Extensive experience the specific industry and functional area; with a strong understanding of key business processes, best practices, and challenges specific to the function
• Experience in managing or being part of large-scale projects, particularly those involving IT and business process transformations
• Experience in training, coaching, mentoring , facilitating workshops and providing user support for new tools and processes
• Ability in managing and communicating with stakeholders at various levels, from front-line colleagues to executives
• Knowledge of tools, methods, and best practices for capturing and documenting functional requirements
• Understanding of functional testing processes, validation techniques, and quality assurance
• Experienced of managing, communicating and implementing functional change and improvements
• Ability to dissect complex problems, identify root causes, and suggest viable solutions
• Skill in conveying ideas, updates, and requirements in a clear and compelling manner (meetings, written communications, presentations)
• Being open to change and demonstrating flexibility when faced with new information or shifting priorities
• Proven track record of personal and professional development, staying updated with industry trends and SME knowledge
  
  At LloydsPharmacy Clinical Homecare, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes. We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to
  
  We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:
• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal