Pharmacy Receptionist

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust's commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM, The role will involve working on the Dispensary Reception, acting as the first point of contact for the department by greeting patients, parents/carers and other healthcare professionals.
The role also entails answering the department's telephone, entering prescriptions on to the electronic prescription tracker, directing calls to the appropriate person and general administration duties of filing, faxing, photocopying etc., To assist in providing an efficient, effective and comprehensive administrative support to the Dispensary and other service areas of the Pharmacy Department in accordance with Trust policies and procedures. To deal with day-to-day enquiries from staff members, the public, patients and other hospital departments in courteous, efficient and timely manner.
Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

• Please Note that this post may be identified as suitable and a preference given for Internal at Risk Employees

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period. Failure to complete this section may result in your application not being processed.
Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.
Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post, will be assessed during the selection process.
Referee email addresses should be provided on your application form.
Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful.
We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible.
If a large number of applicants meet the essential criteria then random selection will be applied.
We are committed to operating flexible working practices wherever possible and committed to equal opportunities.

Do you consider yourself friendly and welcoming and have an interest in working with a caring and considerate dispensary team? We have an opportunity for an individual to join our team. You will be required to communicate with healthcare staff and patients with varying needs.
We are looking to recruit a pharmacy receptionist to work in our busy pharmacy department under the guidance of the technical team and pharmacists.
We have an excellent opportunity within our friendly department for an enthusiastic and highly motivated Receptionist to join our team.
You must be able to demonstrate an enthusiasm supporting innovation and delivering an excellent patient experience.
It is essential that you have a GCSE A
• - C or equivalent in Mathematics and English Language. NVQ Level 2 in customer services (or equivalent) or willing to work towards a customer services qualification.

Previous experience within a customer service or hospital environment is desired but not essential, as full training will be provided.
If you have good communication skills, have a compassionate, sensitive and tactful nature and are able to work well within a team and be well organised then this is the job for you!
If you are interested in applying for this post then we can offer you a tour of the department where you can meet the staff and observe the work that we do.

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment, Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work has completed on the multi-million pound new Urgent and Emergency Care Centre which house a new Emergency Department (including Children's Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre.

We would particularly welcome applications from people from a BAME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.
We support flexible working for all employees and prospective applicants.