Pharmacy Technician (Delta PCN)

Clinical Pharmacy in General Practice is part of anexciting programme of transformation to develop a new model of care whichaddresses our ambition to deliver a person-centred co-ordinated care. The Clinical Pharmacy in GeneralPractice model is supported by the direction of national policy including theFive Year Forward View and GP Forward View where there is a need to betterutilise the role of pharmacy within primary care to pro-actively help patients stay safe and well and out of hospital aswell as helping to reduce the demands on general practice., To support the Practice BasedClinical Pharmacist to ensure the delivery of safe, effective and efficient systemsfor repeat prescribing, medicines optimisation, reducing medicines waste andmaximising patient outcomes. Main duties of the job Undertake medicines reconciliation in accordance withpractice protocols Support the achievement of QoF targets Working with appropriate person within the GP surgery to contribute to thereview and development of repeat prescribing protocols / SOPs to improve theefficiency and effectiveness of repeat prescribing systems Provide advice to GPs, staff and patients in changes to prescribing tosupport the improvement of prescribing safety, quality and cost effectiveness Participate in medication audits Assist in the appropriate monitoring and management of prescribing thebudgets and liaise with the medicines management team at the CCG Prepare evidence-based resources and information to support theimplementation of rational cost-effective prescribing Provide medication reviews, patient information leaflets, medicineawareness; and to undertake community visits Take a proactive approach to the safe handling of prescriptions, includingassessment of risk and making recommendations for improvement Respond to medication queries from patients and staff in a professionalmanner referring to the appropriate GP in accordance with practice protocols Advise on the sourcing and safe management of medicines Assist in the submission of claims for personally administered drugs,

• Toundertake medicines reconciliation in accordance with practice protocols and toupdate patients' medical records / prescribing accordingly.
• Tosupport the achievement of the practice's prescribing Quality and OutcomesFramework targets.
• Workingwith appropriate person within the GP surgery to contribute to the review anddevelopment of repeat prescribing protocols / Standard Operating Procedures toimprove the efficiency and effectiveness of repeat prescribing systems.
• Toprovide advice to GPs, staff, and patients in changes to prescribing to supportthe improvement of prescribing safety, quality and cost effectiveness.
• Toparticipate in medication audits.
• Toassist in the appropriate monitoring and management of prescribing the budgetsand to liaise with the medicines management team at the CCG.
• Toprepare evidence-based resources and information to support the implementationof rational cost-effective prescribing.
• Tosupport the Practice Based Clinical Pharmacist to provide medication reviews,patient information leaflets, medicine awareness; and to undertake communityvisits as appropriate.
• Totake a proactive approach to the safe handling of prescriptions, includingassessment of risk and making recommendations for improvement.
• Torespond to medication queries from patients and staff in a professional mannerreferring to the appropriate GP in accordance with practice protocols.
• Toadvise on the sourcing and safe management of medicines as appropriate.
• Toassist in the submission of claims for personally administered drugs asrequired.
Responsibility for administration Other duties and responsibilitiesto be undertaken may include any or all the items in the following list :
• Computerdata entry / data allocation and collation, processing and recording informationin accordance with practice procedures.
• Initiatingcontact with and responding to requests from patients, other team members andassociated healthcare professionals and providers.
• Helpingto maintain a positive, patient focussed culture.
• Helpingto maintain a positive, supportive culture across the whole of the practiceteam.
• Anyother duties commensurate with this position.
Duties will vary from time totime under the direction of the stakeholders dependent on current and evolvingpractice workload and staffing levels. Patient services
• To provide medication review services topatients via clinics in the practice, domiciliary visits and in residential andnursing homes, and to deliver pharmaceutical care plans that maximisecost-effective prescribing and improve the quality of patient care.
• To present at patient group meetings or otherappropriate events to give advice on the appropriate use of medicines.
• To produce patient information leaflets andposters and run medicine awareness projects throughout the year.
• Assist stakeholders with the appropriatemonitoring and management of their prescribing budgets.
• To prepare evidence-based resources andinformation to support the medicine management team and all other relevanthealth professionals in the implementation of rational cost-effectiveprescribing.
• To help plan, develop and support theintroduction of new working processes within the practice to optimise thequality of prescribing.
Communication The post-holder should recognizethe importance of effective communication within the team and will strive to :
• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people's needs for alternative methodsof communication and respond accordingly.
Confidentiality
• While seeking treatment, patients entrust uswith, or allow us to gather, sensitive information in relation to their healthand other matters. They do so in confidence and have the right to expect thatstaff will respect their privacy and act appropriately.
• In the performance of the duties outlined inthis job description, the post-holder may have access to confidentialinformation relating to patients and their carers, practice staff and otherhealthcare workers. They may also have access to information relating to the practiceas a business organisation. All such information from any source is to beregarded as strictly confidential.
• Information relating to patients, carers,colleagues, other healthcare workers or the business of the practice may onlybe divulged to authorised persons in accordance with the practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data.
  
  NVQ3 Pharmacy services (or equivalent)
• Registration as a Pharmacy Technician with the General Pharmaceutical Council
• Evidence of CPD
• Understanding of prescribing and Medicines Management issues
• Understanding of working effectively within multidisciplinary groups
• Dealing with the public / patients.
Desirable
• Post qualification experience (Desirable)
• NHS Primary Care (Desirable)
• EMIS clinical system. (Desirable)
• Good understanding of Microsoft Office software. (Desirable)
Experience Essential
• Good verbal and written communication
• Motivated and enthusiastic
• Able to respond to change and apply new developments without difficulty.
• Demonstrates resilience and an ability to cope under pressure commensurate with the responsibilities of the post.
• Good interpersonal skills, ability to make effective relationships with others.
• Excellent attention to detail
• Advanced numeracy skills.
• Excellent keyboard and computer skills.
• Excellent communication skills.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.
• Ability to self-motivate, organise and prioritise own workload.
• Car driver / clean licence.
  
  Primary Care Networks (PCNs) are supported by Dacorum HealthcareProviders Limited (DHPL), who are developing new and exciting additional rolesunder the 2020 scheme, to support GPs and clinical teams at enhancing patientservices in the local community.
There is a wide socio-economic and demographic served within thisarea which will provide an interesting and varied case mix. The role will contribute to improving qualityof patient care across the network of practices. DHPL has been awarded the Herts Valleys Clinical CommissioningGroup (HVCCG) Certificate of Achievement in recognition of exceptionalcontribution to the Primary Care workforce under the category of SupportedRetention and Recruitment of Staff. Assuch, you will be joining an enthusiastic team of clinicians and administratorsand will be well supported with on-going professional development (trainingsupport, CPD and peer support).