Phlebotomist / Healthcare Assistant - Outpatients Ealing Hospital

KEY RESPONSIBILITIES Provide reassurance and support to patients and family/carers Provide information to enable the effectiveness of the patient journey through Outpatients. To support patients and relatives in distress, and to recognise when advice should be sort from qualified nursing or medical staff. Be able to locate all policies relating to good working practice within the clinical area and adhere to them. Contribute to promotion of good health and participate in health education To maintain the confidentiality of information about patients, staff and health service business in accordance with Trust Confidentiality Policy and the Data Protection Act Assist in the maintenance of accurate record keeping. LEVEL OF CLINICAL RESPONSIBILITY To obtain blood samples from patients in the phlebotomy department. Participate in the reception of patients and relatives in the clinical area. Receive patients in the clinic / phlebotomy checking patients details and providing information as
required. At the direction of the registered nurse participate fully in the delivery of planned nursing care. Involve patients and relatives / carers in the delivery of care. To chaperone patients as necessary. Collecting and testing specimens as required and reporting abnormalities. Preparation of clinic sessions: Ensure rooms are stocked with relevant forms for the clinic or phlebotomy department. Couches /chairs and work surfaces are cleaned before clinic session. Ensure the patients notes are ready at start of clinic. Ensure a sufficient supply of equipment is available for each clinic. Ensure all equipment is in good working order. Be aware of own competence and knowledge, asking for assistance where required. To view the main responsibility, please see the attached the Job Description and Person Specification