PHN Administrator

An exciting, varied and challenging position has arisen within the Gloucestershire Public Health Nursing Team for a Senior Administrator.,

• To proactively manage/coordinate administrative tasks to support clinical colleagues to be efficient in their work.
• Respond to requests for information from patients, health professionals and other agencies following corporate standards.
• To accurately upload information to the electronic child health records.
• To support the Public Health Nursing team in the delivery of safeguarding processes.
• To provide supervision and support in accordance with the Trust's Supervision Policy.
• Provide and receive confidential and supportive information from staff, clients, their carers and the general public and take the appropriate action to ensure their satisfaction.
• Respond to requests for information from the public and from colleagues following corporate standards.
• To ensure all communications are accurate, timely and well presented as per corporate standards.
• To work as part of a team providing administrative support to assist the Health Visiting leadership team.
• To update and access electronic patient records with client information and changes to patient details.
• Act as key administrative contact for all stakeholders in the Gloucester locality.
• To provide cover for other PHN administration staff in their absence or as required.
• Assist in data collection for audits, surveys and performance monitoring inputting and retrieving data as require
  
  We are looking for a reliable, well organised, flexible and highly motivated individual to provide a comprehensive administration service to the Health Visiting Team. You will need to be conscientious, with the ability to work under pressure, plan and coordinate a demanding workload. The nature of the work requires accuracy, sensitivity and confidentiality.
Excellent communication skills are essential as is the ability to liaise with senior managers, clinical team members and people at all levels. The successful applicant should have robust computer skills and have the ability to learn new skills and processes. A common sense approach to work is important as well as having the ability to handle sensitive and confidential information in a professional manner at all times. You will also be able to work on your own initiative and as part of a team with a positive and solution-focused attitude.

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
• 89.7% believe they are making a positive difference to patients/service users;
• 73.3% would recommend the organisation as a place to work;
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.